DELIVERY INFORMATION

How Orders Are Prepared

Once your order is placed, it is reviewed and prepared for dispatch. This may include stock checks, picking, packing, and, where needed, arranging the appropriate courier or specialist delivery service.

Some orders may be processed more quickly than others depending on product type, quantity and availability. Orders containing large, fragile or specialist items may require additional handling time.

When Orders Leave Us

Estimated dispatch times may vary from product to product and are not always the same as the final delivery date. Where possible, we aim to dispatch in-stock items promptly, but dispatch times may be affected by demand, supplier lead times, or operational delays.

If there is any significant delay affecting your order, we will aim to keep you informed using the contact details provided at checkout.

How Goods May Be Delivered

We may use different delivery methods depending on the size, weight and nature of the products ordered. Smaller items may be sent by parcel courier, while larger or more specialist items may require pallet delivery, direct transport, or another appropriate delivery service.

Where an order includes products with different delivery requirements, items may arrive separately and at different times.

Delivery Cost Information

Delivery charges depend on the products ordered, the delivery location, and the transport method required. Delivery pricing may be shown at checkout or provided separately where a more specialist service is needed.

In some cases, additional charges may apply for certain postcodes, difficult access locations, timed services, or specialist delivery requirements. If this applies to your order, we will advise you before proceeding where possible.

Important Delivery Checks

When your order arrives, please inspect it as soon as reasonably possible. Check for visible damage, missing items, or anything that appears incorrect before using or installing the goods.

If a signature is required on delivery, it is important to sign only after checking the goods where possible. If there is visible damage, please make a note of it with the driver and contact us promptly.

Failed Delivery Attempts

Please ensure that the delivery address is accurate and that there is suitable access for the vehicle or service being used. If delivery cannot be completed due to access issues, absence, or incorrect delivery details, re-delivery charges may apply.

It is the customer’s responsibility to ensure that goods can be received safely and reasonably at the delivery location.

What to Do if There Is a Problem

If any part of your order is damaged, missing or incorrect, please contact us as soon as possible and provide your order details along with any relevant photographs.

Please do not use, fit or alter goods that appear damaged or incorrect before speaking with us, as this may affect how the issue can be resolved.

Delays Beyond Our Control

While we always aim to meet estimated delivery times, delays can occasionally occur due to courier issues, supplier delays, weather, traffic, operational disruption, or other circumstances outside our control.

Estimated delivery dates should therefore be treated as guidance rather than a guaranteed service unless explicitly confirmed otherwise.

Need Help With Delivery?

If you have any questions about dispatch, delivery methods, missing items or delivery issues, please contact us through our Contact Us page and include as much detail as possible so we can assist you quickly.