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LAS4013 150mm Threshold

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Lorient LAS4013 150mm Threshold Plate

Lorient LAS4013 150mm Threshold Plate is a wide, low-profile aluminium threshold plate designed to provide a firm and even sealing surface beneath single and double swing doors.

Measuring 150mm wide and 6mm high, the LAS4013 can improve the effectiveness of automatic drop seals and face-fixed door-bottom seals by providing a smooth, consistent surface against which the sealing gasket can close.

Its broad profile is particularly useful where a wider floor transition needs to be covered, while the gently sloping sides make it suitable for wheeled traffic.

What is the LAS4013 threshold plate used for?

The LAS4013 is installed on the floor or sill directly beneath a door.

It is commonly used to:

  • Provide a firm contact surface beneath an automatic drop seal
  • Improve contact beneath a face-fixed door-bottom seal
  • Bridge wider joins between adjoining floor finishes
  • Cover uneven flooring, grout lines or changes in floor level
  • Support smoke, weather, draught and light containment
  • Create a low-profile transition suitable for wheeled traffic
  • Form part of a complete acoustic door-sealing arrangement

How does the LAS4013 work?

Door-bottom seals work most effectively when their gasket closes against a firm, smooth and continuous surface.

Carpet, grout joints, uneven tiles, timber flooring and changes between floor finishes can prevent the gasket from making consistent contact across the full width of the doorway.

The LAS4013 creates a durable aluminium sealing surface beneath the door. When the door closes, the automatic drop seal or door-bottom gasket contacts the threshold plate instead of the uneven floor beneath it.

This helps create more uniform gasket contact and reduces open paths beneath the door.

Does the LAS4013 seal the door by itself?

No. The LAS4013 is a threshold plate and does not contain a flexible sealing gasket.

It should be combined with a suitable automatic drop seal or face-fixed door-bottom seal where containment beneath the door is required.

Lorient states that the LAS4013 can be used with practically any suitable drop or door-bottom seal.

The correct combination will depend on:

  • The available gap beneath the door
  • The construction and configuration of the door
  • The selected drop or door-bottom seal
  • The type and condition of the floor
  • The direction in which the door opens
  • The required acoustic, smoke or weather performance
  • Any certification applying to the complete doorset

What type of containment can it support?

When installed with a suitable threshold seal, the LAS4013 can contribute towards:

  • Smoke containment
  • Weather protection
  • Draught reduction
  • Light containment
  • More consistent door-bottom sealing

The threshold plate does not provide these functions independently. Its purpose is to give the associated sealing gasket a firm and even surface against which to close.

Can the LAS4013 help with acoustic sealing?

The LAS4013 can support an acoustic door-sealing system by improving contact beneath a suitable automatic drop seal.

The gap beneath a door can be a significant sound-leakage path. A smooth threshold plate can help the door-bottom gasket close this gap more consistently than it would against carpet, grout joints or uneven flooring.

However, the LAS4013 does not have a standalone acoustic rating.

Any quoted acoustic performance applies to the complete tested doorset and specified sealing arrangement, including:

  • The door leaf
  • The door frame
  • The perimeter seals
  • The automatic drop or door-bottom seal
  • The threshold plate
  • Glazing and ironmongery
  • The frame-to-wall junction
  • The surrounding construction

Why use a threshold plate beneath a drop seal?

An automatic drop seal may not make reliable contact when it closes directly onto a soft or uneven floor.

Common problems include:

  • The gasket sinking into carpet
  • Small gaps forming over grout joints
  • Uneven tiles preventing continuous contact
  • Changes in floor finish beneath the doorway
  • The gasket contacting only the highest parts of the floor
  • Floor wear changing the sealing surface over time

The LAS4013 provides a fixed aluminium surface across the doorway, helping the gasket maintain more uniform contact.

Where can the LAS4013 be used?

The LAS4013 is designed for use beneath single and double swing doors.

Suitable applications can include:

  • Offices and meeting rooms
  • Schools and education buildings
  • Hotels and hospitality premises
  • Healthcare environments
  • Apartment and residential developments
  • Commercial buildings
  • Retail and leisure premises
  • Public buildings
  • Internal doorways
  • Suitable external doorways
  • Doors fitted with automatic drop seals
  • Doors fitted with face-fixed door-bottom seals
  • Doorways with wider transitions between floor finishes

For exterior installations, suitable sealant should be applied where the threshold plate meets the door stops to help prevent water ingress.

Is the LAS4013 suitable for wheeled traffic?

Yes. Lorient identifies the LAS4013 as suitable for wheeled traffic.

Its profile rises gradually to a maximum height of 6mm, providing a smoother transition than a threshold with abrupt vertical edges.

Project-specific accessibility requirements should still be checked before installation, particularly where the doorway forms part of an accessible route or compliance-led design.

Why choose the 150mm LAS4013?

The LAS4013 is the widest option within Lorient’s LAS4010 to LAS4013 threshold-plate range.

Its 150mm width can be useful where:

  • A broad floor transition needs to be covered
  • The flooring differs significantly on either side of the doorway
  • A wider surface is required beneath the door-bottom gasket
  • The existing floor beneath the door is uneven across a larger area
  • A broad, low-profile aluminium threshold is preferred
  • The threshold needs to span a wider section of carpet, tile or resilient flooring

The correct threshold width should be selected according to the doorway, floor construction, gasket position and project specification.

LAS4010, LAS4011, LAS4012 or LAS4013?

The Lorient threshold-plate range is available in four widths:

  • LAS4010 — 75mm wide and 6mm high.
  • LAS4011 — 100mm wide and 6mm high.
  • LAS4012 — 125mm wide and 6mm high.
  • LAS4013 — 150mm wide and 6mm high.

All four options provide a low-profile sealing surface, but the LAS4013 offers the greatest coverage across the floor.

Key benefits

  • 150mm-wide profile — provides the widest sealing surface in the LAS4010 to LAS4013 range.
  • Only 6mm high — creates a low-profile transition across the doorway.
  • Suitable for wheeled traffic — gently sloping sides make the profile easier for wheels to cross.
  • Improves gasket contact — provides a firm surface beneath automatic drop and door-bottom seals.
  • Useful across wide floor transitions — suitable where different floor finishes meet beneath the door.
  • Aluminium construction — durable and suitable for regularly used doorways.
  • Anodised finish — provides a neat and resilient visible surface.
  • Suitable for single and double doors — intended for single and double swing-door applications.
  • Wide seal compatibility — can be used with practically any suitable drop or door-bottom seal.
  • Helps manage uneven flooring — useful where the existing sealing surface is inconsistent.
  • Supports multiple containment requirements — contributes towards smoke, weather, draught and light containment when combined with a suitable seal.
  • Can be cut to length — standard lengths can be trimmed to suit the doorway.
  • Screw or adhesive fixing — can be installed using an appropriate method for the floor substrate.

Helpful advice before buying

Measure the doorway, floor transition and clearance beneath the door before ordering.

Lorient states that the LAS4013 requires at least 8mm clearance between the door and floor for effective operation.

The threshold plate itself is 6mm high, so sufficient clearance must remain for the door to pass over the profile without scraping or preventing correct operation.

Also confirm:

  • The required threshold length
  • Whether the full 150mm width is suitable for the doorway
  • The position of the automatic drop or door-bottom seal
  • The condition and construction of the floor
  • The proposed screw or adhesive fixing method
  • Whether pipes, cables or underfloor heating are present
  • The required acoustic, smoke or weather performance
  • Any fire-door or doorset certification requirements

The LAS4013 should be treated as one component within a complete door-sealing system. It does not independently soundproof, smoke-seal, weather-seal or fire-rate a doorway.

Lorient LAS4013 150mm Threshold Plate Technical Specifications

Lorient LAS4013 is a wide, low-profile aluminium threshold plate measuring 150mm wide and 6mm high. It provides a firm and even sealing surface beneath single and double swing doors.

Product Specification

Product Name Lorient LAS4013 150mm Threshold Plate
Manufacturer Lorient
Product Reference LAS4013
Product Type Low-profile aluminium threshold plate
Width 150mm
Overall Height 6mm
Material Aluminium
Standard Finish Silver anodised aluminium
Alternative Finishes Other colour finishes may be available subject to minimum order quantities, non-standard charges and additional lead times
Standard Lengths 1m and 2.1m
Special Lengths Other lengths may be available to special order
Door Types Single and double swing doors
Installation Position Floor or sill-mounted beneath the door
Minimum Door-to-Floor Clearance 8mm
Compatible Seals Practically any suitable automatic drop seal or face-fixed door-bottom seal
Main Function Provides a firm and even surface against which a door-bottom gasket can seal
Containment Characteristics Contributes towards smoke, weather, draught and light containment when fitted with a suitable threshold seal
Wheeled Traffic Suitable for wheeled traffic
Fixing Methods Screw fixing or suitable construction adhesive, depending on the floor substrate and application
Supplied Fixings Stainless steel screws and plastic plugs are listed in the current fitting guide
Plate Drilling 4.5mm fixing holes drilled through the plate and countersunk so the screw heads finish flush
Masonry Drilling 6mm masonry holes where the supplied plastic plugs are suitable for the substrate
External Installation Apply suitable sealant where the plate meets the door stops to help prevent water ingress
UL Certification Reference R27972
UL Classification Marking Positive-pressure gasketing classification 5DL3 is shown in the current fitting guide
Standalone Acoustic Rating None stated — acoustic performance depends on the complete tested door and sealing system
Standalone Smoke Rating None stated — smoke containment depends on the associated seal and complete doorset arrangement
LAS4013-Specific FD30 or FD60 Evidence Not stated in the current Lorient V5 datasheet; the listed BS EN 1634-1 FD30 and FD60 evidence applies specifically to the LAS4011
Complete Seal? No — the LAS4013 is a threshold plate and requires a suitable drop or door-bottom seal

Available Length Options

Option Width Height Typical Use
LAS4013 1m 150mm 6mm Standard single-door openings, subject to the measured doorway width
LAS4013 2.1m 150mm 6mm Wider openings, double doors or cutting into project-specific lengths
Special-Order Length 150mm 6mm Non-standard doorways and project-specific requirements

Related Threshold Plate Widths

Product Width Height
LAS4010 75mm 6mm
LAS4011 100mm 6mm
LAS4012 125mm 6mm
LAS4013 150mm 6mm

Suitable Applications

The LAS4013 can be installed beneath:

  • Single swing doors
  • Double swing doors
  • Doors fitted with automatic drop seals
  • Doors fitted with face-fixed door-bottom seals
  • Internal doors
  • Suitable external doors
  • Doors positioned over carpet
  • Doors positioned over tiled flooring
  • Doorways between different floor finishes
  • Doorways requiring a wider threshold surface
  • Commercial and public-building doors

Threshold-Seal Compatibility

Lorient states that the LAS4013 can be used with practically any suitable drop or door-bottom seal.

The selected seal must be suitable for:

  • The door type and construction
  • The available gap beneath the door
  • The opening direction
  • The threshold width and profile
  • The required containment performance
  • The certification of the complete doorset

Where a particular acoustic, smoke or fire performance is required, use the complete component arrangement stated within the relevant test evidence, assessment or doorset certification.

Minimum Clearance Requirement

The current Lorient fitting guide states that the LAS4013 requires at least 8mm clearance between the door and floor for effective operation.

The threshold plate itself is 6mm high. The additional clearance allows the door to travel over the threshold without rubbing or preventing correct operation.

The door must continue to:

  • Open freely
  • Close completely
  • Engage correctly with the latch
  • Operate without scraping across the threshold plate

Measure the clearance at several positions across the doorway and throughout the swing path, as the floor may not be level.

Acoustic Performance Note

A threshold plate can support acoustic sealing by giving an automatic drop seal a firm and consistent contact surface.

However, the LAS4013 does not have a standalone Rw or decibel rating.

Final sound reduction will depend on:

  • The mass and construction of the door leaf
  • The perimeter seals
  • The selected automatic drop seal
  • The adjustment of the door-bottom gasket
  • The frame and surrounding wall
  • Glazing and ironmongery
  • The frame-to-wall junction
  • The quality of installation

Do not specify or advertise the LAS4013 as independently achieving a particular acoustic rating.

Fire and Certification Note

The current Lorient V5 datasheet lists fire-test evidence to BS EN 1634-1:2014+A1:2018 for the LAS4011 in FD30 and FD60 applications.

It does not assign this specific FD30 or FD60 evidence to the LAS4013.

The current fitting guide also displays positive-pressure gasketing classification information and UL marking. These references should not be treated as a standalone UK fire-resistance rating for the threshold plate.

Where the LAS4013 is proposed for a fire-resisting door:

  • Check the evidence for the complete doorset
  • Confirm compatibility with the selected drop seal
  • Do not substitute specified threshold components without approval
  • Maintain all required intumescent and smoke seals
  • Follow the door manufacturer’s installation requirements

Handling and Storage

Store the LAS4013:

  • Flat and fully supported
  • In a clean and dry location
  • Away from moisture and site contamination
  • Protected from bending, twisting and impact damage
  • With the anodised surface protected from scratching

The wider 150mm profile should be supported carefully during handling and cutting to prevent distortion.

Take care around freshly cut edges and remove all sharp burrs before installation.

How to Install the Lorient LAS4013 150mm Threshold Plate

Lorient LAS4013 150mm Threshold Plate can be installed beneath single or double swing doors using suitable screw fixings or construction adhesive.

The plate should be measured and cut to suit the opening, positioned beneath the selected drop or door-bottom seal and securely fixed without preventing the door from opening, closing or latching correctly.

Always follow the current Lorient fitting guide and check the requirements of the complete doorset before installation.

What You’ll Need

  • Lorient LAS4013 threshold plate in the required length
  • Supplied stainless steel screws and plastic plugs, where suitable
  • Tape measure
  • Pencil or suitable marker
  • Hand saw or power saw suitable for aluminium
  • Power drill
  • 4.5mm drill bit
  • 6mm masonry drill bit, where appropriate
  • Countersink bit
  • Suitable construction adhesive, if adhesive fixing
  • Suitable external-grade sealant, where required
  • File or deburring tool
  • Brush or vacuum for removing drilling dust
  • Safety glasses
  • Suitable gloves
  • Hearing protection when using power tools

Before You Start

Inspect the door, frame and floor before cutting or fixing the threshold plate.

Check that:

  • The door opens, closes and latches correctly
  • There is at least 8mm clearance between the door and floor
  • The floor is stable and suitable for the proposed fixing method
  • The full 150mm profile can be accommodated within the doorway
  • The threshold will align with the automatic drop or door-bottom seal
  • The plate will be fully supported across its complete width
  • There are no pipes, cables or underfloor-heating elements beneath the drilling area
  • The plate will not create an unacceptable obstruction
  • The proposed installation is compatible with any doorset certification

Measure the door clearance at several positions across the doorway and throughout the complete swing path. The floor may rise at one side or immediately beyond the closed-door position.

Step 1: Measure the Doorway

Remove the threshold plate from its packaging and measure the width of the doorway between the jambs or door stops.

Take the measurement at the exact position where the threshold plate will be installed.

If the plate must fit around the door stops, measure each side carefully. Do not assume that the door frame is square or that both stops are identical.

Step 2: Mark the Threshold Plate

Transfer the doorway measurement onto the LAS4013 using a pencil or suitable marker.

Clearly mark:

  • The overall cut length
  • Any profiling required around the door stops
  • The intended orientation of the plate
  • The centre position beneath the selected door-bottom gasket
  • Any floor junctions that the 150mm plate must cover

Check all measurements before cutting.

Step 3: Cut the Threshold Plate

Cut the aluminium threshold plate using a suitable hand saw or power saw.

Because the LAS4013 is 150mm wide, support the profile securely across its full width while cutting. This helps prevent vibration, movement or distortion.

Cut slowly and accurately, particularly where the ends must be profiled around the door stops.

After cutting:

  • Remove sharp edges and burrs
  • Clean away aluminium swarf
  • Check that the profile has not been distorted
  • Confirm that the visible anodised surface has not been damaged
  • Check that the cut ends fit neatly against the frame or door stops

Step 4: Dry Fit the Threshold Plate

Position the LAS4013 on the door sill or floor in the required location before drilling or applying adhesive.

Check that:

  • The plate fits neatly between the jambs or door stops
  • It is aligned beneath the closed door
  • The selected gasket will contact the correct part of the plate
  • The full 150mm width is supported by the floor
  • The plate does not rock or move
  • The door can pass freely over the 6mm-high profile
  • The threshold does not interfere with the door swing
  • The sloping edges sit flat against the adjoining floor surfaces

Carefully open and close the door while the unsecured plate is held safely in position.

Step 5: Choose the Fixing Method

The Lorient fitting guide provides two installation methods:

  • Screw fixing
  • Adhesive fixing

Select the fixing method according to the floor construction, site conditions, doorset evidence and project specification.

Screw fixing creates a mechanical connection but requires confirmation that the floor can be drilled safely.

Adhesive fixing avoids drilling through the floor but requires a sound, clean substrate and a construction adhesive compatible with aluminium and the floor material.

Step 6A: Drill the Threshold Plate for Screw Fixing

Mark suitable fixing positions along the threshold plate.

Using a power drill and a 4.5mm drill bit, drill the required fixing holes through the aluminium profile.

Space the fixing holes so the wide threshold is held securely along its full length.

The LAS4013 profile contains raised and sloping sections, so position the fixing holes within suitable supported areas of the plate and avoid drilling too close to the thin outer edges.

Countersink each hole so that the screw heads finish flush with the upper surface.

Raised screw heads could:

  • Interfere with wheeled traffic
  • Damage the door-bottom gasket
  • Create an uneven sealing surface
  • Produce a snagging or trip point

Step 7A: Mark the Floor

Return the threshold plate to its final position.

Using the drilled holes as a guide, mark the fixing-hole centres onto the floor.

Check the plate position, alignment and all hole centres before removing it for drilling.

Step 8A: Drill the Floor

Remove the threshold plate and drill the marked floor positions.

The Lorient fitting guide specifies a 6mm masonry drill bit where the supplied plastic plugs are suitable for the substrate.

Before drilling, confirm that:

  • No pipes, cables or heating elements are present
  • The floor material is suitable for the supplied plugs
  • The drilling depth is appropriate
  • The fixing method is permitted by the doorset specification
  • Drilling will not damage the floor, membrane or underfloor-heating system

Use alternative substrate-specific fixings where the supplied plugs are not suitable.

Remove all drilling dust and debris before inserting the plugs.

Step 9A: Secure the Plate with Screws

Insert the supplied plastic plugs where appropriate and place the LAS4013 back into position.

Install the supplied screws and tighten them evenly along the threshold.

Check that every screw head finishes flush within its countersunk hole.

Do not overtighten the fixings, as this could distort the aluminium profile or pull the wide plate unevenly against the floor.

The finished plate should be:

  • Secure
  • Fully supported across its width
  • Flat against the floor
  • Free from movement
  • Free from twisting or distortion
  • Evenly fixed along its complete length

Step 6B: Prepare for Adhesive Fixing

Where adhesive fixing is appropriate, prepare the floor and underside of the threshold plate in accordance with the adhesive manufacturer’s instructions.

The contact surfaces should normally be:

  • Clean
  • Dry
  • Stable
  • Free from dust
  • Free from grease, wax and loose material

Do not bond the threshold plate onto loose carpet, unstable flooring or contaminated surfaces.

Make sure the broad underside of the LAS4013 will receive adequate and consistent adhesive support.

Step 7B: Apply the Adhesive

Apply a suitable construction adhesive to the back of the LAS4013.

Distribute the adhesive so the profile is supported securely across its width and length, following the adhesive manufacturer’s specified bead pattern and coverage.

Do not apply so much adhesive that it spreads onto the visible surface, obstructs the sloping edges or interferes with adjoining floor finishes.

Place the plate carefully into its final position and press it firmly against the floor.

Check the alignment immediately, as repositioning may become difficult once the adhesive begins to grip.

Step 8B: Support the Plate During Curing

Keep the threshold plate firmly in position while the adhesive cures.

Use suitable weights or temporary restraint where permitted by the adhesive manufacturer, taking care not to bend, distort or mark the aluminium.

Make sure pressure is distributed evenly across the 150mm width rather than concentrated in a small area.

Do not permit normal foot or wheeled traffic over the plate until the adhesive has achieved the required curing strength.

Curing time will depend on:

  • The selected adhesive
  • The floor material
  • Temperature
  • Humidity
  • The amount and distribution of adhesive

Step 10: Seal External Junctions

For exterior applications, Lorient states that sealant should be applied where the threshold plate meets the door stops to help prevent water ingress.

Use a suitable external-grade sealant compatible with:

  • The aluminium threshold plate
  • The frame or door-stop material
  • The floor or sill
  • The anticipated weather exposure

Apply the sealant neatly without blocking any required drainage paths.

Step 11: Adjust the Drop or Door-Bottom Seal

Once the threshold plate is secure, adjust the associated automatic drop seal or door-bottom seal according to its separate fitting instructions.

The gasket should contact the LAS4013 consistently across the full width of the doorway.

Check for:

  • Continuous gasket contact
  • Open gaps at either end
  • Insufficient contact in the centre
  • Excessive gasket compression
  • Uneven drop-seal operation
  • Interference with the movement of the door

Do not over-adjust the seal. Excessive compression can increase operating forces, damage the gasket and place unnecessary strain on the drop-seal mechanism.

Step 12: Complete the Final Door Check

Open and close the door several times.

Confirm that:

  • The door opens freely
  • The door passes over the threshold without scraping
  • The door closes completely
  • The latch engages correctly
  • The threshold remains securely fixed
  • All screw heads are flush
  • The plate does not flex or move
  • The outer edges remain flat against the floor
  • The drop or door-bottom seal operates correctly
  • The gasket contacts the threshold consistently
  • No sharp edges or burrs remain exposed

The installation must not impede the opening or closing of the door.

Installation Tips

  • Confirm that there is at least 8mm clearance beneath the door.
  • Measure the clearance at multiple points across the doorway.
  • Check that the full 150mm width can be accommodated.
  • Dry fit the LAS4013 before drilling or applying adhesive.
  • Support the wide plate fully while measuring and cutting.
  • Check that the drop-seal gasket aligns with the intended contact area.
  • Use a saw blade suitable for cutting aluminium.
  • Protect the anodised finish while cutting and drilling.
  • Remove all burrs from cut edges and drilled holes.
  • Countersink fixing holes so the screw heads finish flush.
  • Check for concealed services and underfloor heating before drilling.
  • Use fixings suitable for the actual floor substrate.
  • Do not install the plate over loose or unstable flooring.
  • Use suitable sealant at door-stop junctions in exterior applications.
  • Adjust the associated door-bottom seal only after the threshold is secure.
  • Check that the door continues to close and latch correctly.

Maintenance Advice

Inspect the LAS4013 periodically as part of the door’s normal maintenance programme.

Check for:

  • Loose or raised fixing screws
  • Movement of the threshold plate
  • Damage or distortion to the aluminium profile
  • Raised or unsupported outer edges
  • Sharp or damaged cut edges
  • Failed or separated adhesive
  • Failed sealant at exterior junctions
  • Dirt affecting gasket contact
  • Changes in the door’s floor clearance
  • Incorrect operation of the associated drop seal
  • Failure of the door to close or latch correctly

Clean the plate with a soft cloth and a suitable mild cleaning product.

Avoid abrasive pads, wire brushes and aggressive chemicals that could damage the anodised finish.

Remove dirt and debris from the sealing surface so the door-bottom gasket can continue to make consistent contact.

Important Performance Note

The LAS4013 is a supporting threshold component. It does not provide complete acoustic, smoke, weather, draught, light or fire containment by itself.

Final performance depends on:

  • The associated automatic drop or door-bottom seal
  • The perimeter seals
  • The door and frame construction
  • The gasket adjustment
  • The surrounding construction
  • The installation quality

Where the door forms part of a certified acoustic, smoke or fire-resisting assembly, install only the threshold and seal arrangement permitted by the relevant test evidence, assessment or doorset certification.

Delivery Options

Delivery Costs

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Visit our Delivery Help Centre page for the latest information about delivery.

A pallet service is required on larger items.

The standard pallet service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.

Our standard pallet service offers delivery to the kerbside. Couriers will not be able to move pallets or goods inside the property.

For parcel deliveries, we will use a courier service.

The standard parcel service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

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You can collect your order from our store. At checkout select "Local Pickup". We will notify you when your order is ready for collection.

Some postcodes are classed as remote by our delivery partners. If your address falls within one of these areas, additional delivery charges may apply.

  • Highlands and Islands
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If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

Delivery & Returns FAQs

If you are not home when delivery is attempted, the courier will usually leave a card or contact you with the next steps.

Depending on the courier and service used, they may attempt re-delivery, leave the parcel in a safe place, or take it back to the depot.

For pallet deliveries, someone normally needs to be available to accept the goods, as these are delivered kerbside and cannot usually be left unattended.

If you need to make a change to your order, please contact us as soon as possible after placing it.

We can usually make changes before the order has been processed or dispatched, but once it has entered production, packing, or shipping, changes may no longer be possible.

Our team will let you know what can be amended and whether any additional charges apply.

If an item is currently out of stock, please contact us to check availability.

Some products can still be ordered on a lead time basis, while others may be temporarily unavailable from the supplier.

We will advise you on the expected timescale and whether a suitable alternative is available.

In some cases, parcel deliveries may be left with a neighbour if you have given delivery instructions and the courier allows it.

Pallet deliveries are less flexible, as they usually require the goods to be accepted in person at the delivery address.

If you would like delivery left with a neighbour where possible, please let us know in advance and we will note this on the order.

Returns

For further information on our returns process, please check out our Returns Information Page.
Please note:
  • Delivery times are estimates and may vary depending on stock, courier availability, order size, and your postcode.
  • Pallet deliveries are usually kerbside only and require someone to be available to accept the goods.
  • Remote areas may incur additional delivery charges or longer delivery times.
  • Please check your order on arrival and report any damage or missing items as soon as possible.
  • Do not book installers or tradespeople until your goods have arrived and been checked. We are not liable for installer costs, delays, or consequential loss.
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