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Norsound NOR810 Automatic Drop Seal – 14 × 35mm

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Norsound NOR810 Automatic Drop Seal – 14 × 35mm

Norsound NOR810 Automatic Drop Seal – 14 × 35mm is a high-performance rebated door-bottom seal designed to reduce sound, cold smoke, draughts, light and unwanted airflow through the gap beneath an acoustic timber doorset.

The NOR810 is mortised into a groove along the bottom edge of the door leaf, creating a discreet installation with the aluminium mechanism concealed within the door.

When the door closes, a single actuator activates the internal mechanism and lowers the grey silicone gasket onto the floor, sill or threshold plate.

As the door opens, the gasket automatically retracts into the aluminium housing, helping prevent it from dragging continuously across the floor.

What is the NOR810 used for?

The NOR810 is designed to treat the gap beneath a timber door.

Even where a door leaf provides strong acoustic performance, an untreated threshold gap can allow sound, smoke, draughts and light to pass between adjoining spaces.

The NOR810 can be used to:

  • Reduce airborne sound leakage beneath a door
  • Support the acoustic performance of timber doorsets
  • Restrict cold-smoke leakage at the threshold
  • Reduce draughts and uncontrolled airflow
  • Limit visible light beneath a closed door
  • Improve thermal comfort between adjoining spaces
  • Complete a door-sealing system with suitable perimeter seals
  • Provide automatic sealing without a permanent floor-dragging gasket

How does the NOR810 work?

The NOR810 contains a mechanically operated internal drop mechanism.

An actuator is positioned at the hinge side of the door. As the door reaches its closed position, the actuator contacts the frame and activates the mechanism.

The silicone gasket then lowers towards the floor or threshold.

When the door starts to open, pressure is released from the actuator and the gasket retracts into the aluminium housing.

No electrical power, cabling or control connection is required.

Single-actuation mechanism

The NOR810 uses a single actuator to operate the drop mechanism.

The actuator should be positioned at the hinge side of the door so it contacts the frame as the door closes.

The actuator can be adjusted to control the amount of gasket travel required for the actual threshold gap.

The seal should be adjusted so that the gasket makes continuous contact when the door is closed without being compressed further than necessary.

Parallel and self-levelling operation

The internal mechanism is designed to lower the gasket across the width of the door.

The self-levelling action helps the silicone gasket maintain contact where the floor, sill or threshold is not completely level.

Self-levelling does not compensate for:

  • Excessively uneven floors
  • Large changes between different floor finishes
  • Deep grout joints
  • Loose or compressible carpet
  • Threshold gaps exceeding the seal’s operating range

A suitable threshold plate may be required where the existing floor does not provide a smooth and stable sealing surface.

Maximum gap coverage

The NOR810 can cover a threshold gap of up to 20mm.

The actual permissible gap may also be restricted by:

  • The doorset specification
  • Fire-door certification
  • Smoke-control requirements
  • Accessibility requirements
  • The available actuator adjustment
  • The condition of the floor or threshold

The gasket should make light and continuous contact. Excessive travel can increase closing resistance and place unnecessary strain on the mechanism.

Acoustic performance

The NOR810 has been acoustically tested in accordance with BS EN ISO 10140-2.

It is intended for use at the bottom edge of acoustic timber doorsets and can help reduce sound leakage through the threshold gap.

The NOR810 does not have a universal standalone decibel rating.

Any published sound-reduction figure applies to a complete tested door assembly rather than the drop seal alone.

Final acoustic performance depends on:

  • The mass and construction of the door leaf
  • The door frame
  • The seals around the head and jambs
  • The threshold surface
  • The adjustment of the silicone gasket
  • The perimeter gaps
  • Glazing and ironmongery
  • The frame-to-wall junction
  • The quality of installation

For effective sound control, the complete perimeter of the door must be sealed rather than treating only the bottom edge.

Smoke-sealing performance

The NOR810 has been smoke tested in accordance with BS 476-31.1.

When correctly installed and adjusted, the silicone gasket helps restrict cold smoke passing through the gap beneath the closed door.

Smoke containment depends on the complete doorset, including:

  • The door leaf and frame
  • The perimeter smoke seals
  • The automatic drop seal
  • The threshold or floor surface
  • Glazing and air-transfer grilles
  • Lock, latch and letter-plate preparations
  • The installation of the frame

Smoke testing does not provide an independent fire-resistance rating.

Fire-door applications

Norseal states that the NOR810 is suitable for use on most fire doors and is compliant with BS 476-22 within relevant tested applications.

The product is associated with:

  • Certifire Certificate CF629
  • UL approval
  • Fire testing to BS 476-22
  • Smoke testing to BS 476-31.1

This does not mean that the NOR810 independently gives a door a particular fire-resistance period.

Before routing a fire-resisting door, confirm:

  • That the NOR810 is permitted by the doorset evidence
  • That the required 14 × 35mm mortise is permitted
  • That the groove will not damage the door core
  • That the approved fixing arrangement is followed
  • That any required intumescent protection remains intact
  • That the selected threshold arrangement is permitted

Unauthorised machining may invalidate the certification or assessment applying to the door.

Rebated installation

The NOR810 is installed into a routed groove along the bottom edge of the door leaf.

The main aluminium housing measures:

  • 14mm wide
  • 35mm deep

The seal is secured at the ends using the appropriate end plates or end caps.

Once installed, the main mechanism is concealed within the door, leaving the silicone gasket to lower from the bottom edge when activated.

Mill-finish aluminium housing

The NOR810 has a mill-finish aluminium housing.

The aluminium profile provides:

  • A rigid casing for the internal mechanism
  • Resistance to distortion during normal door use
  • A lightweight concealed installation
  • A durable structure for the retractable gasket

The visible end components and gasket are normally light grey.

Grey silicone gasket

The flexible sealing element is manufactured from silicone.

Silicone provides:

  • Flexible contact with the floor or threshold
  • Resistance to repeated compression
  • A continuous sealing surface beneath the door
  • Compatibility with the self-levelling mechanism

The gasket should be kept free from cuts, paint, adhesive and accumulated floor debris.

Suitable for high-use doors

The NOR810 has been tested to 1,000,000 operating cycles.

This makes it suitable for frequently used doors in environments such as:

  • Hotels and guest accommodation
  • Schools and universities
  • Hospitals and healthcare buildings
  • Offices and meeting rooms
  • Apartment developments
  • Care homes
  • Consultation and treatment rooms
  • Commercial and public buildings
  • Recording, broadcast and media spaces

Cycle testing relates to the tested product mechanism and does not remove the need for routine inspection and maintenance.

Suitable door configurations

The NOR810 can be used within suitable:

  • Single-leaf timber doorsets
  • Double-leaf timber doorsets
  • Left-handed doors
  • Right-handed doors
  • Acoustic doorsets
  • Smoke-control doorsets
  • Fire-resisting doorsets where permitted by the evidence

The door must be thick enough and constructed appropriately to receive the 14mm-wide × 35mm-deep mortise.

Can the NOR810 be used with a threshold plate?

Yes. The NOR810 can close against a suitable floor, sill or threshold plate.

A threshold plate is particularly useful where the existing floor is:

  • Carpeted
  • Uneven
  • Worn
  • Interrupted by grout joints
  • Formed from different adjoining floor finishes
  • Too soft or compressible to provide consistent gasket contact

A smooth and stable threshold helps the gasket maintain continuous contact across the doorway.

After fitting or changing a threshold plate, the actuator should be readjusted.

Can the NOR810 be used with perimeter seals?

Yes. A suitable acoustic or smoke perimeter seal should normally be fitted around the:

  • Door head
  • Hinge-side jamb
  • Closing-side jamb

The NOR810 then treats the remaining gap beneath the door.

The perimeter and threshold products must be compatible with the applicable acoustic, smoke or fire doorset evidence.

Available lengths

The standard available lengths are:

  • 320mm
  • 435mm
  • 535mm
  • 635mm
  • 735mm
  • 835mm
  • 935mm
  • 1035mm
  • 1135mm
  • 1235mm
  • 1335mm
  • 1435mm
  • 1535mm

Norseal also states a maximum manufactured length of 1700mm. Special lengths are not included within the standard options listed above and should be confirmed before ordering.

Cut-back allowance

The NOR810 can be shortened to suit the measured door width.

Cut-back allowances vary by supplied length.

The manufacturer states:

  • The 320mm version has a maximum cut-back of approximately 85mm.
  • The 320mm version can therefore be reduced to approximately 235mm.
  • Other standard lengths generally provide more than 100mm of cut-back.
  • The precise permitted cut-back must be checked on the individual product label.

Never shorten the product beyond the stated limit, as this can damage the internal mechanism.

Key benefits

  • Automatic operation — lowers as the door closes and retracts as it opens.
  • 14 × 35mm concealed profile — rebated into the bottom edge of the door.
  • 20mm maximum gap coverage — suitable for substantial threshold clearances.
  • Acoustically tested — tested in accordance with BS EN ISO 10140-2.
  • Smoke tested — tested in accordance with BS 476-31.1.
  • Fire-door applications — suitable within relevant tested arrangements compliant with BS 476-22.
  • Self-levelling action — helps maintain contact across slightly uneven surfaces.
  • Single actuation — operated from one hinge-side actuator.
  • Adjustable gasket travel — can be set to suit the threshold gap.
  • Silicone gasket — creates flexible contact with the floor or threshold.
  • Mill-finish aluminium housing — provides a durable concealed mechanism.
  • High durability — tested to 1,000,000 operating cycles.
  • Thirteen standard lengths — available from 320mm to 1535mm.
  • Can be cut to size — subject to the limit marked on the product.
  • Certifire reference CF629 — covered within relevant certified arrangements.
  • No electrical connection — fully mechanically operated.

Important buying advice

Before ordering, confirm:

  • The finished width of the door
  • The appropriate supplied seal length
  • The available cut-back for that length
  • The gap between the door and threshold
  • The door thickness and internal construction
  • Whether a threshold plate is required
  • The required acoustic and smoke performance
  • Whether the seal is permitted within the fire-door evidence
  • That the door can accommodate a 14 × 35mm routed groove

Do not machine a fire-rated, hollow-core, glazed or specialist door until the proposed drop-seal installation has been checked against the door manufacturer’s evidence.

Norsound NOR810 Automatic Drop Seal – 14 × 35mm Technical Specifications

Norsound NOR810 Automatic Drop Seal is a rebated, mechanically operated door-bottom seal with an aluminium housing, grey silicone gasket and single-actuation mechanism.

Product Specification

Product Name Norsound NOR810 Automatic Drop Seal – 14 × 35mm
Brand Norsound by Norseal
Product Reference NOR810
Product Type Rebated automatic acoustic and smoke door-bottom seal
Application Bottom edge of acoustic timber doorsets
Installation Method Mortised into the bottom edge of the door and retained using end plates or end caps
Profile Width 14mm
Profile Depth 35mm
Maximum Gap Coverage 20mm
Actuation Single mechanical actuator
Actuator Position Hinge side of the door
Adjustment Adjustable actuator controlling the amount of gasket travel
Adjustment Direction Clockwise reduces gasket travel; anti-clockwise increases gasket travel
Self-Levelling Yes
Parallel Drop Mechanism Yes
Power Requirement None — mechanically operated
Housing Material Aluminium
Gasket Material Silicone
Housing Finish Mill-finish aluminium
Gasket Colour Grey
Acoustic Test Standard BS EN ISO 10140-2
Smoke Test Standard BS 476-31.1
Fire Standard Referenced BS 476-22
Certifire Approval Certificate CF629 within relevant approved arrangements
Additional Approval UL approval
Durability Tested to 1,000,000 operating cycles
Standard Length Range 320mm to 1535mm
Maximum Manufacturer Length 1700mm, subject to special-order availability
Cut-Back Varies by length; generally more than 100mm, with the 320mm version limited to approximately 85mm
Minimum Finished Length Approximately 235mm when shortening the 320mm version within its stated limit
Suitable Door Configurations Suitable single- and double-leaf timber doorsets, subject to the complete doorset specification
Standalone Acoustic Rating? No — acoustic performance depends on the complete tested door assembly
Standalone Fire Rating? No — fire performance depends on the complete tested or assessed doorset

Available Lengths and Product Codes

Length Profile Size Finish Product Code
320mm 14 × 35mm Mill finish / Grey gasket NOR810/0320
435mm 14 × 35mm Mill finish / Grey gasket NOR810/0435
535mm 14 × 35mm Mill finish / Grey gasket NOR810/0535
635mm 14 × 35mm Mill finish / Grey gasket NOR810/0635
735mm 14 × 35mm Mill finish / Grey gasket NOR810/0735
835mm 14 × 35mm Mill finish / Grey gasket NOR810/0835
935mm 14 × 35mm Mill finish / Grey gasket NOR810/0935
1035mm 14 × 35mm Mill finish / Grey gasket NOR810/1035
1135mm 14 × 35mm Mill finish / Grey gasket NOR810/1135
1235mm 14 × 35mm Mill finish / Grey gasket NOR810/1235
1335mm 14 × 35mm Mill finish / Grey gasket NOR810/1335
1435mm 14 × 35mm Mill finish / Grey gasket NOR810/1435
1535mm 14 × 35mm Mill finish / Grey gasket NOR810/1535

Manufacturer Order-Code Format

Norseal’s general manufacturer code format is:

NOR810 + supplied length

For example:

  • NOR810320 for a 320mm seal
  • NOR810935 for a 935mm seal
  • NOR8101535 for a 1535mm seal

The product codes in the table above use the slash-separated format contained within the current supplied product range.

Cut-Back Guidance

The correct supplied length should be chosen so it can be shortened to the required door width without exceeding its cut-back limit.

Important points include:

  • The permitted cut-back varies by supplied length.
  • The exact limit should be checked on the product label before cutting.
  • The 320mm version is limited to approximately 85mm of cut-back.
  • The 320mm version can be reduced to approximately 235mm.
  • Other standard lengths generally provide more than 100mm of cut-back.
  • Cutting beyond the marked limit may damage the internal mechanism.

Acoustic Performance Note

The NOR810 has been tested in accordance with BS EN ISO 10140-2.

The individual seal should not be given a universal standalone decibel rating.

Final acoustic performance depends on:

  • The door-leaf construction
  • The door frame
  • The perimeter seals
  • The threshold arrangement
  • The adjustment of the gasket
  • The surrounding wall construction
  • The door hardware and glazing
  • The quality of installation

Smoke Performance Note

The NOR810 has been smoke tested in accordance with BS 476-31.1.

The silicone gasket must make continuous contact with a suitable floor or threshold surface when the door is closed.

Where smoke control is required, the complete doorset must also include suitable seals around the door head and jambs.

Fire Performance Note

Norseal identifies the NOR810 as suitable for use on most fire doors and compliant with BS 476-22 within relevant tested arrangements.

This does not provide a standalone fire rating for the seal.

Before installing it into a fire-resisting door:

  • Confirm that the NOR810 is included within the doorset evidence.
  • Confirm that a 14 × 35mm routed groove is permitted.
  • Follow the specified end-plate fixing arrangement.
  • Do not damage structural or intumescent components within the door.
  • Use the threshold arrangement permitted by the evidence.

Threshold Compatibility

The NOR810 can close against a suitable floor, sill or threshold plate.

A threshold plate may be beneficial where the existing surface is:

  • Carpeted
  • Uneven
  • Worn
  • Interrupted by joints
  • Formed from different flooring materials

The actuator must be adjusted after the final threshold surface has been installed.

Handling and Storage

Store the NOR810:

  • Flat and fully supported
  • In a clean and dry location
  • Protected from bending and impact damage
  • With the actuator protected from damage
  • With the silicone gasket protected from cutting and crushing
  • Away from timber dust, metal swarf and wet trades

Do not allow debris to enter the internal drop mechanism.

How to Install the Norsound NOR810 Automatic Drop Seal – 14 × 35mm

Norsound NOR810 Automatic Drop Seal is rebated into a routed groove along the bottom edge of a suitable timber door leaf.

The actuator must be positioned at the hinge side of the door, and the selected seal must not be shortened beyond the cut-back limit marked on the product.

Always check the current Norsound fitting instructions and the evidence for the complete doorset before machining a fire-rated or specialist door.

What You’ll Need

  • Norsound NOR810 in the appropriate supplied length
  • The correct end plates or end caps and fixing screws
  • Applicable doorset evidence or installation instructions
  • Tape measure
  • Pencil or suitable marker
  • Router
  • Suitable 14mm router cutter
  • Router guide or fence
  • Fine-tooth saw suitable for aluminium
  • Sharp knife, scissors or suitable gasket-cutting tool
  • Screwdriver
  • Drill and suitable pilot drill bit
  • File or deburring tool
  • Brush or vacuum for removing debris
  • Suitable door supports and restraints
  • Safety glasses
  • Protective gloves
  • Hearing protection
  • Suitable respiratory protection when routing timber

Before You Start

Inspect the door, frame and threshold.

Confirm that:

  • The door opens, closes and latches correctly
  • The hinges and frame are secure
  • The door can accommodate a 14mm-wide × 35mm-deep mortise
  • The groove will not cut into glazing, rails, fixings or hardware
  • The selected seal can be shortened to the required door width
  • The threshold gap does not exceed 20mm
  • The actuator can be located at the hinge side
  • The floor or threshold provides a suitable sealing surface
  • The proposed machining is permitted by the doorset evidence

Do not machine a fire-rated, hollow-core, glazed or specialist door without checking the manufacturer’s evidence.

Step 1: Identify the Actuator and Cut-Back Limit

Remove the NOR810 from its packaging and identify:

  • The actuator end
  • The end to be shortened
  • The aluminium outer housing
  • The internal drop mechanism
  • The grey silicone gasket
  • The end plates or end caps
  • The maximum cut-back marked on the product

Do not begin cutting until the individual product’s permitted cut-back has been confirmed.

The 320mm version is limited to approximately 85mm of cut-back. Other standard lengths generally provide more than 100mm, but the product label remains the controlling instruction.

Step 2: Remove and Support the Door

Remove the door from its hinges where necessary.

Lay it securely on its side and support it across its length.

Restrain the door so it cannot move while being routed or cut.

Protect:

  • The door faces
  • Decorative finishes
  • Glazing
  • Ironmongery
  • The corners and edges of the door

Step 3: Mark the Main Groove

Mark the position of the NOR810 along the bottom edge of the door.

The required main mortise is:

  • 14mm wide
  • 35mm deep

Keep the groove straight and aligned with the position required by the doorset specification.

Check that sufficient door material will remain on both faces after routing.

Step 4: Mark the End-Plate Positions

Position the end plates against the ends of the seal and mark any shallow recesses required by the fitting arrangement.

The end plates should sit neatly against the door edge without twisting or distorting the aluminium housing.

Use the supplied end components as the template rather than relying solely on nominal dimensions.

Step 5: Route the Main Mortise

Use a router, suitable cutter and guide to machine the 14 × 35mm groove.

Remove the timber in controlled passes rather than attempting the full depth in one operation.

Maintain:

  • A straight groove
  • A consistent 14mm width
  • A consistent 35mm depth
  • A clean base
  • Correct alignment across the door width

Avoid cutting into structural rails, glazing systems, hardware or other door components.

Step 6: Clean and Inspect the Groove

Remove all timber dust, chips and loose fibres.

Use a brush or vacuum to ensure the mortise is clear.

Check that:

  • The seal can enter the groove without excessive force
  • The groove is not excessively wide
  • The aluminium housing remains straight when inserted
  • The end-plate positions align correctly
  • No debris can enter the internal mechanism

Step 7: Measure the Required Seal Length

Measure the door width accurately at the bottom edge.

Allow for the thickness and clearance required by the end plates in accordance with the current fitting guide.

The fitted seal should sit neatly between the door edges without binding against the end plates.

Check the required finished length against the product’s stated cut-back limit.

Step 8: Mark the Cutting Position

Mark the required finished length on the permitted cutting end.

Before cutting, confirm:

  • The measured door width
  • The required allowance for the end components
  • The correct cutting end
  • The hinge-side actuator position
  • The maximum cut-back shown on the seal

Never cut through the actuator end unless the current fitting instructions specifically permit it.

Step 9: Protect the Silicone Gasket

Pull or slide the silicone gasket away from the cutting line.

Move enough gasket clear of the saw so it cannot be damaged.

Do not:

  • Stretch the silicone excessively
  • Cut through the gasket with the aluminium housing
  • Damage the internal carrier
  • Allow swarf to enter the mechanism

Step 10: Cut the Aluminium Housing

Support the NOR810 securely and cut the aluminium housing at the marked position using a suitable fine-tooth saw.

Keep the cut square.

After cutting:

  • Remove sharp edges and burrs
  • Remove all aluminium swarf
  • Clean the internal mechanism
  • Check that the housing remains straight
  • Confirm that the drop mechanism can still move freely

Do not leave metal debris inside the seal.

Step 11: Trim the Silicone Gasket

Return the silicone gasket to its natural position.

Trim it cleanly to the required finished length.

Do not stretch the gasket while cutting, as it may retract and finish too short.

Check that the gasket remains:

  • Straight
  • Continuous
  • Free from tears
  • Correctly retained within the mechanism

Step 12: Insert the NOR810

Place the prepared seal into the routed groove.

The actuator must be positioned at the hinge side of the door.

Check that:

  • The aluminium housing sits fully within the mortise
  • The seal is straight
  • The silicone gasket is not trapped
  • The mechanism moves freely
  • The end plates align with the door edges

Step 13: Secure the End Plates

Mark and drill suitable pilot holes for the end-plate screws.

Secure the NOR810 using the correct end plates and fixings.

Tighten the screws sufficiently to retain the seal without distorting the end plates or aluminium housing.

Excessive tightening can:

  • Distort the end components
  • Damage the edge of the door
  • Restrict the internal mechanism
  • Misalign the actuator

Step 14: Rehang the Door

Return the door to the frame and secure it correctly to the hinges.

Check that:

  • The door hangs squarely
  • The actuator aligns with the hinge-side frame
  • The gasket remains retracted while the door is open
  • The door can swing freely across the floor
  • The door closes and latches correctly

Step 15: Test the Initial Drop

Close the door slowly while observing the gasket.

The silicone seal should:

  • Remain retracted while the door is open
  • Begin lowering as the actuator contacts the frame
  • Reach the floor or threshold as the door closes
  • Make contact across the full door width
  • Retract again when the door opens

Step 16: Adjust the Actuator

Adjust the actuator in small increments:

  • Turn clockwise to reduce gasket travel.
  • Turn anti-clockwise to increase gasket travel.

Close and reopen the door after each adjustment.

Continue until the gasket makes light, continuous contact with the threshold when the door is fully closed.

Step 17: Avoid Excessive Compression

The silicone gasket does not need to be completely compressed.

Excessive actuator travel can:

  • Fold or distort the gasket
  • Increase door-closing resistance
  • Prevent the latch from engaging
  • Increase wear on the mechanism
  • Damage the threshold finish

Reduce the actuator travel if the gasket is heavily compressed.

Step 18: Check Self-Levelling Contact

Close the door and inspect the gasket across its full width.

Confirm that:

  • The hinge-side end contacts the threshold
  • The closing-side end contacts the threshold
  • The centre contacts the threshold
  • No visible open gaps remain
  • The gasket is not folded sideways
  • The door still closes and latches correctly

Where the floor is too uneven or compressible, fit a suitable threshold plate rather than over-adjusting the seal.

Step 19: Complete the Final Door Check

Operate the door several times.

Confirm that:

  • The door opens freely
  • The gasket retracts completely
  • The seal does not drag unnecessarily across the floor
  • The door closes fully
  • The latch engages correctly
  • The gasket makes continuous threshold contact
  • The end plates remain secure
  • The actuator remains correctly aligned
  • The mechanism does not over-travel

Installing with a Threshold Plate

Where a threshold plate is required, install and secure it before completing the final actuator adjustment.

The threshold plate should:

  • Provide a firm and level sealing surface
  • Align with the full width of the silicone gasket
  • Remain securely fixed
  • Allow the door to open and close freely
  • Comply with any applicable accessibility requirements

Readjust the NOR810 after the final floor or threshold surface has been completed.

Installing with Perimeter Seals

The NOR810 treats the gap beneath the door.

Suitable perimeter seals are normally required around the:

  • Door head
  • Hinge-side jamb
  • Closing-side jamb
  • Meeting stiles on relevant double doors

Use the complete sealing arrangement specified by the applicable acoustic, smoke or fire doorset evidence.

Installation Tips

  • Confirm that the door can accommodate a 14 × 35mm mortise.
  • Check fire-door evidence before machining the door.
  • Select a supplied length that can be cut down within its marked limit.
  • Remember that the 320mm version has a restricted 85mm cut-back.
  • Position the actuator at the hinge side.
  • Protect the silicone gasket while cutting the aluminium.
  • Remove all timber dust and aluminium swarf.
  • Do not distort the housing or end plates.
  • Adjust the actuator in small increments.
  • Turn clockwise to reduce the drop.
  • Turn anti-clockwise to increase the drop.
  • Do not completely compress the silicone gasket.
  • Use a threshold plate where the floor is uneven or compressible.
  • Check that the door continues to close and latch correctly.

Maintenance Advice

Inspect and operate the NOR810 regularly as part of the door-maintenance programme.

Check for:

  • Loose end-plate screws
  • Movement of the aluminium housing
  • Damage to the silicone gasket
  • Damage or misalignment at the actuator
  • Debris beneath the gasket
  • Failure of the gasket to retract
  • Loss of contact with the threshold
  • Excessive gasket compression
  • Changes in the door alignment
  • Failure of the door to close or latch

Clean the silicone gasket and threshold using a soft cloth and a suitable mild cleaning product.

Do not apply unapproved oil, grease or lubricant to the internal mechanism.

Important Performance Note

Correct machining, cutting, fixing and actuator adjustment are essential to the operation of the NOR810.

The product does not independently create an acoustically rated, smoke-control or fire-resisting door.

Final performance depends on:

  • The construction of the door leaf
  • The door frame
  • The perimeter sealing system
  • The threshold surface
  • The adjustment of the silicone gasket
  • The ironmongery and glazing
  • The surrounding wall construction
  • The quality of installation and maintenance

For certified doorsets, install the NOR810 only in accordance with the applicable test evidence, assessment, certification and door-manufacturer instructions.

Delivery Options

Delivery Costs

Let us know where you are so we can calculate your delivery.

Visit our Delivery Help Centre page for the latest information about delivery.

A pallet service is required on larger items.

The standard pallet service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.

Our standard pallet service offers delivery to the kerbside. Couriers will not be able to move pallets or goods inside the property.

For parcel deliveries, we will use a courier service.

The standard parcel service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.

You can collect your order from our store. At checkout select "Local Pickup". We will notify you when your order is ready for collection.

Some postcodes are classed as remote by our delivery partners. If your address falls within one of these areas, additional delivery charges may apply.

  • Highlands and Islands
  • Parts of Scotland
  • Isle of Man
  • Northern Ireland
  • Remote rural postcodes

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

Delivery & Returns FAQs

If you are not home when delivery is attempted, the courier will usually leave a card or contact you with the next steps.

Depending on the courier and service used, they may attempt re-delivery, leave the parcel in a safe place, or take it back to the depot.

For pallet deliveries, someone normally needs to be available to accept the goods, as these are delivered kerbside and cannot usually be left unattended.

If you need to make a change to your order, please contact us as soon as possible after placing it.

We can usually make changes before the order has been processed or dispatched, but once it has entered production, packing, or shipping, changes may no longer be possible.

Our team will let you know what can be amended and whether any additional charges apply.

If an item is currently out of stock, please contact us to check availability.

Some products can still be ordered on a lead time basis, while others may be temporarily unavailable from the supplier.

We will advise you on the expected timescale and whether a suitable alternative is available.

In some cases, parcel deliveries may be left with a neighbour if you have given delivery instructions and the courier allows it.

Pallet deliveries are less flexible, as they usually require the goods to be accepted in person at the delivery address.

If you would like delivery left with a neighbour where possible, please let us know in advance and we will note this on the order.

Returns

For further information on our returns process, please check out our Returns Information Page.
Please note:
  • Delivery times are estimates and may vary depending on stock, courier availability, order size, and your postcode.
  • Pallet deliveries are usually kerbside only and require someone to be available to accept the goods.
  • Remote areas may incur additional delivery charges or longer delivery times.
  • Please check your order on arrival and report any damage or missing items as soon as possible.
  • Do not book installers or tradespeople until your goods have arrived and been checked. We are not liable for installer costs, delays, or consequential loss.
Essential items

Before you continue, there are some essential items which we recommend you may need.

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