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Norseal NOR810 Acoustic Door Seal

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Norseal NOR810 Acoustic Door Seal

Norseal NOR810 Acoustic Door Seal is a high-performance automatic drop seal designed to reduce sound, smoke, draught and light transfer through the gap beneath a door.

The NOR810 is rebated into a machined groove along the bottom edge of the door, creating a discreet installation with the main aluminium mechanism concealed inside the door leaf.

As the door closes, a single actuator at the hinge side activates the internal mechanism and lowers the flexible silicone gasket onto the floor or threshold. When the door opens, the gasket automatically retracts to reduce friction, floor contact and seal wear.

What is the NOR810 used for?

The NOR810 is installed along the bottom edge of acoustic timber doorsets.

An untreated gap beneath a door can allow a significant amount of airborne sound, smoke, draughts and visible light to pass between adjoining spaces.

The NOR810 automatically closes this gap when the door shuts, making it suitable for:

  • Reducing sound leakage beneath doors
  • Improving acoustic containment between rooms
  • Supporting smoke control at the threshold
  • Reducing draughts and unwanted airflow
  • Limiting visible light beneath a closed door
  • Improving thermal comfort and reducing energy loss
  • Completing a door-sealing system with suitable perimeter seals
  • High-use commercial and public-building doors

How does the NOR810 work?

The NOR810 uses a mechanically operated actuator positioned at the hinge side of the door.

As the door closes, the actuator contacts the frame and activates the internal drop mechanism. The silicone gasket lowers towards the floor and forms a seal across the bottom of the doorway.

When the door begins to open, pressure is released from the actuator and the gasket retracts into the aluminium housing.

This automatic operation helps prevent the gasket from dragging continuously across the floor.

Parallel and self-levelling operation

The current NOR810 uses a robust internal mechanism designed to lower the gasket evenly across the width of the door.

Its self-levelling action helps the seal maintain contact where the floor or threshold is not completely level.

The mechanism should be adjusted so the gasket makes light and continuous contact when the door closes without excessive compression or over-travel.

Acoustic performance

The NOR810 has been acoustically tested in accordance with BS EN ISO 10140-2:2010.

Norseal states acoustic performance values of up to 51dB within the relevant tested door and sealing arrangements.

This figure applies to a complete tested doorset configuration. It should not be treated as an independent 51dB rating for the NOR810 alone.

Final acoustic performance will depend on:

  • The construction and mass of the door leaf
  • The door frame
  • The perimeter seals around the head and jambs
  • The adjustment of the NOR810 gasket
  • The floor or threshold surface
  • Glazing and door hardware
  • The frame-to-wall junction
  • The quality of installation

For effective sound reduction, the gaps around the entire door must be treated rather than sealing only the bottom edge.

Smoke containment

The NOR810 has been smoke tested in accordance with BS 476-31.1.

It can contribute towards smoke containment by closing the otherwise open gap beneath the door.

The NOR810 should be combined with suitable smoke and acoustic perimeter seals around the door head and jambs.

Final smoke performance depends on the complete tested door assembly, including:

  • The door leaf and frame
  • The perimeter seals
  • The drop seal
  • The threshold surface
  • The door hardware
  • The installation and adjustment

Fire-door applications

The current NOR810 literature states that the seal is compliant with BS 476 Part 20/22 and has been fire tested for use in suitable doorsets for up to 60 minutes.

The product is also associated with Certifire reference CF629 and UL approval within relevant tested systems.

This does not mean that the NOR810 independently gives a door 30 or 60 minutes of fire resistance.

Before installing the seal into a fire-resisting door, confirm:

  • That the NOR810 is permitted by the doorset evidence
  • That the required 14mm × 35mm mortise is permitted
  • That machining will not damage the door core
  • That the specified end-plate or bracket fixing method is permitted
  • That the associated perimeter seals are compatible
  • That all required intumescent materials remain intact

Rebated installation

The NOR810 is installed into a groove machined along the bottom edge of the door.

The required main mortise measures:

  • 14mm wide
  • 35mm deep

The end of the door is also recessed to accommodate the end plates.

Once installed, the seal is held in position using traditional end plates. Optional hanging brackets may also be available for faster installation where appropriate.

What size gap can the NOR810 cover?

The NOR810 can cover gaps of up to 20mm.

The actuator is adjustable so the installer can set the amount of gasket movement required for the actual gap beneath the door.

The gasket should touch the floor or threshold when the door closes, but it should not be adjusted so far that it over-travels, folds excessively or prevents the door from closing correctly.

Which doors can the NOR810 be used on?

The NOR810 is designed primarily for:

  • Acoustic timber doorsets
  • Single-leaf doors
  • Double-leaf doors
  • Left-handed doors
  • Right-handed doors
  • Smoke-control doorsets
  • Suitable fire-resisting doorsets
  • High-use internal doors

The door must be thick enough and constructed appropriately to receive the required 14mm-wide × 35mm-deep mortise.

Where can the NOR810 be used?

Suitable applications can include:

  • Offices and meeting rooms
  • Schools and education buildings
  • Hotels and guest accommodation
  • Healthcare environments
  • Apartment and residential developments
  • Recording studios and media rooms
  • Consultation and treatment rooms
  • Cinemas and performance spaces
  • Commercial fit-outs
  • Public buildings
  • Doors requiring acoustic and smoke containment

Can the NOR810 be used with a threshold plate?

Yes. The NOR810 can close directly onto a suitable smooth and level floor, sill or threshold plate.

A threshold plate is particularly useful where the existing surface is:

  • Carpeted
  • Uneven
  • Interrupted by grout joints
  • Formed from different adjoining floor finishes
  • Soft or compressible
  • Subject to regular wear

A firm threshold surface helps the silicone gasket maintain more consistent contact across the doorway.

Can the NOR810 be used with perimeter seals?

Yes. A suitable perimeter seal should normally be installed around the:

  • Door head
  • Hinge-side jamb
  • Closing-side jamb

The NOR810 then treats the remaining gap beneath the door.

Norseal’s NOR710 perimeter seal is one example of a compatible seal used within tested acoustic and smoke-control doorset arrangements.

Key benefits

  • High acoustic performance — tested doorset values of up to 51dB are stated by Norseal.
  • Covers gaps up to 20mm — suitable for larger door-bottom clearances.
  • Automatic operation — lowers when the door closes and retracts when it opens.
  • Rebated installation — concealed within the bottom edge of the door.
  • Self-levelling gasket — helps maintain contact across slightly uneven surfaces.
  • Parallel drop mechanism — designed to provide consistent gasket contact across the doorway.
  • Lightweight operation — designed to minimise resistance during door use.
  • Hand-adjustable actuator — the removable clip-in actuator can be adjusted without specialist tools.
  • Low-friction actuator — manufactured to reduce marking and wear where it contacts the frame.
  • Smoke tested — compliant with BS 476 Part 31 requirements.
  • Fire tested — suitable for relevant doorsets tested to BS 476 Part 20/22.
  • Suitable for single and double doors — compatible with multiple timber doorset configurations.
  • Extensively durability tested — tested to 1,000,000 operating cycles.
  • Compatible with perimeter seals — suitable for use as part of a complete acoustic sealing system.
  • Compatible with threshold plates — can close onto a firm and level threshold surface.
  • Suitable for wheeled traffic — the gasket retracts clear of the floor while the door is open.

Helpful advice before buying

Measure the door width and check the construction of the door before selecting a NOR810 length.

Standard supplied lengths range from 320mm to 1535mm. Each size has a specified cut-back limit that must be checked on the product label before cutting.

The 320mm version has a restricted cut-back and can be reduced to approximately 235mm. Other standard sizes provide at least 100mm of cut-back, but the exact permitted reduction depends on the selected length.

Also confirm:

  • The finished width of the door
  • The available gap beneath the door
  • The door thickness and internal construction
  • The position of internal rails, glazing and hardware
  • The hinge and closing sides of the door
  • The selected floor or threshold surface
  • The required acoustic, smoke or fire performance
  • The doorset certification or test evidence

Do not machine a fire-rated, hollow, glazed or specialist door until the proposed mortise has been checked against the door manufacturer’s instructions.

Norseal NOR810 Acoustic Door Seal Technical Specifications

Norseal NOR810 is a rebated automatic door-bottom seal with an aluminium housing, self-levelling silicone gasket and single hinge-side actuator.

Product Specification

Product Name Norseal NOR810 Acoustic Door Seal
Brand Norsound by Norseal
Product Reference NOR810
Product Type Automatic rebated acoustic door-bottom seal
Application Bottom edge of acoustic timber doorsets
Door Configurations Single-leaf and double-leaf swing doors
Installation Type Rebated or mortised into the bottom edge of the door
Fixing Held in place with traditional end plates or optional hanging brackets
Body Size 14mm wide × 35mm deep
End-Plate Recess Approximately 22mm × 60mm × 1mm deep at each end, according to the current fitting drawing
Maximum Gap Coverage 20mm
Actuation Single actuator with parallel, self-levelling drop operation
Actuator Position Hinge side of the door
Actuator Type Removable clip-in actuator, adjustable by hand
Adjustment Direction Clockwise reduces gasket movement; anti-clockwise increases gasket movement
Self-Levelling Yes
Power Requirement None — mechanically operated
Housing Material Aluminium
Gasket Material Silicone
Housing Finish Mill-finish aluminium
Standard Gasket Colour Light grey
Standard Actuator Colour Light grey
Acoustic Test Standard BS EN ISO 10140-2:2010
Maximum Published Acoustic Performance Up to 51dB within relevant tested complete doorset arrangements
Smoke Test Standard BS 476-31.1
Fire Test Standard BS 476 Part 20/22
Maximum Published Fire Performance Suitable for relevant tested doorsets up to 60 minutes
Certifire Reference CF629 within the relevant approved smoke-sealing systems
UL Approval Manufacturer literature lists UL approval
Durability Tested to 1,000,000 operating cycles by an external test house
Containment Functions Contributes towards acoustic, smoke, draught, light and energy-loss control
Suitable for Wheeled Traffic Yes — the gasket retracts when the door opens
Standalone Acoustic Rating? No — the published acoustic performance applies to complete tested doorset arrangements
Standalone Fire Rating? No — fire performance depends on the complete tested or assessed doorset

Standard Length Options

Product Supplied Length Order Code Format
NOR810 320 320mm NOR810320
NOR810 435 435mm NOR810435
NOR810 535 535mm NOR810535
NOR810 635 635mm NOR810635
NOR810 735 735mm NOR810735
NOR810 835 835mm NOR810835
NOR810 935 935mm NOR810935
NOR810 1035 1035mm NOR8101035
NOR810 1135 1135mm NOR8101135
NOR810 1235 1235mm NOR8101235
NOR810 1335 1335mm NOR8101335
NOR810 1435 1435mm NOR8101435
NOR810 1535 1535mm NOR8101535

Cut-Back Requirements

Each supplied length has a specific maximum cut-back allowance.

Current Norseal literature states:

  • The 320mm seal can be shortened by a maximum of approximately 85mm, producing a minimum finished length of approximately 235mm.
  • Other supplied lengths provide at least 100mm of cut-back.
  • The precise cut-back limit must be checked on the product label before cutting.
  • The seal must be measured and cut from the correct end in accordance with the fitting instructions.

Never shorten the product beyond its marked cut-back limit. Excessive cutting can damage or disable the internal drop mechanism.

Supplied Components

The standard fitting instructions list:

  • 1 x NOR810 automatic drop seal
  • 2 x end caps
  • 2 x fixing screws
  • 1 x black plastic distance piece

Optional hanging brackets may be available separately where an alternative fixing arrangement is required.

Suitable Applications

The NOR810 can be used on:

  • Acoustic timber doorsets
  • Single-leaf doors
  • Double-leaf doors
  • Left-handed doors
  • Right-handed doors
  • Smoke-control doorsets
  • Suitable fire-resisting doorsets
  • Commercial and public-building doors
  • Doors requiring a large 20mm maximum drop
  • High-use doors requiring proven durability

Acoustic Performance Note

Norseal publishes acoustic performance values of up to 51dB in accordance with BS EN ISO 10140-2:2010.

This performance applies to the relevant complete doorset and sealing configuration.

The NOR810 does not independently provide a 51dB sound reduction rating.

Final acoustic performance depends on:

  • The mass and construction of the door leaf
  • The perimeter sealing system
  • The threshold surface
  • The adjustment of the drop seal
  • The frame and surrounding construction
  • Glazing, ironmongery and other door openings
  • The quality of installation

Smoke Performance Note

The NOR810 has been smoke tested in accordance with BS 476-31.1.

Certifire reference CF629 includes relevant smoke-sealing arrangements involving Norseal perimeter and automatic threshold seals.

The NOR810 must be installed with the correct perimeter seals and within a suitable doorset configuration where certified smoke performance is required.

Fire Performance Note

Current Norseal literature states that the NOR810 is compliant with BS 476 Part 20/22 and has been tested for use in suitable doorsets up to 60 minutes.

This must not be interpreted as an independent 60-minute rating for the seal.

For a fire-resisting door:

  • Confirm that the NOR810 is listed within the doorset evidence
  • Confirm that the 14mm × 35mm mortise is permitted
  • Follow the specified fixing arrangement
  • Do not remove or damage required intumescent materials
  • Do not cut through structural door components
  • Follow the door manufacturer’s instructions

Threshold Compatibility

The NOR810 can operate against a suitable smooth floor, sill or threshold plate.

A threshold plate may improve gasket contact where the existing surface is:

  • Carpeted
  • Uneven
  • Worn
  • Interrupted by grout joints
  • Formed from different adjoining materials

The selected threshold must leave sufficient clearance for the seal to retract and operate correctly.

Handling and Storage

Store the NOR810:

  • Flat and fully supported
  • In a clean and dry location
  • Protected from bending and impact damage
  • With the actuator protected from impact
  • With the end plates protected from distortion
  • With the silicone gasket protected from cutting or crushing

Do not allow timber dust, metal swarf or site debris to enter the internal mechanism.

How to Install the Norseal NOR810 Acoustic Door Seal

Norseal NOR810 Acoustic Door Seal is rebated into a groove machined along the bottom edge of the door.

The actuator must be positioned at the hinge side, and the end plate containing the black plastic distance piece must be installed at the non-actuator end.

The product must not be shortened beyond the maximum cut-back stated on its label.

Always check the current Norseal fitting instructions and the evidence for the complete doorset before machining or installing the seal.

What You’ll Need

  • Norseal NOR810 automatic drop seal in the appropriate length
  • 2 supplied end caps
  • 2 supplied fixing screws
  • Supplied black plastic distance piece
  • Tape measure
  • Pencil or suitable marker
  • Router
  • Suitable 14mm router cutter
  • Router guide or fence
  • Hand saw or power saw suitable for aluminium
  • Sharp knife, scissors or suitable snips
  • PH2 Phillips screwdriver
  • File or deburring tool
  • Vacuum or dust-extraction equipment
  • Suitable door supports or restraints
  • Safety glasses
  • Suitable gloves
  • Hearing protection
  • Suitable respiratory protection when routing timber

Before You Start

Inspect the door, frame and threshold before machining or fitting the NOR810.

Check that:

  • The door opens, closes and latches correctly
  • The hinges and frame are secure
  • The door can safely accommodate a 14mm-wide × 35mm-deep mortise
  • The groove will not cut through internal rails, glazing, fixings or hardware
  • The actuator can be positioned at the hinge side
  • The gap beneath the door does not exceed the 20mm maximum coverage
  • The floor or threshold provides a suitable sealing surface
  • The selected product length can be reduced to the required width
  • The proposed machining is permitted by any applicable doorset certification

Do not machine a fire-rated, hollow, glazed or specialist door until the proposed mortise has been checked against the door manufacturer’s evidence.

Step 1: Check the Product and Cut-Back Limit

Remove the NOR810 from its packaging and identify:

  • The actuator end
  • The internal profile
  • The silicone gasket
  • The two end plates
  • The black plastic distance piece
  • The maximum cut-back shown on the product label

Do not begin cutting until the permitted cut-back has been confirmed.

The 320mm version has a restricted maximum cut-back of approximately 85mm. Other standard sizes provide at least 100mm of cut-back, but the exact allowance must be taken from the product label.

Step 2: Remove and Support the Door

Where the door is already installed, remove it from its hinges.

Lay the door securely on its side and restrain it so that it cannot move while being measured, routed or cut.

Support the door across its full length to avoid:

  • Bending or twisting the door leaf
  • Damaging the door faces or edges
  • Breaking glazing or decorative finishes
  • Allowing the door to move during routing

Step 3: Mark the Main Mortise

Mark the position of the NOR810 along the bottom edge of the door.

The main groove must run continuously across the full width of the door and measure:

  • 14mm wide
  • 35mm deep

Keep the mortise straight and correctly aligned within the door thickness.

Check that enough material will remain on both faces of the door after machining.

Step 4: Mark the End-Plate Recesses

The fitting drawing shows an end-plate profile measuring approximately:

  • 22mm wide
  • 60mm high
  • 1mm deep

Mark a shallow recess at each end of the door to allow the end plates to finish correctly against the door edge.

The end-plate recess must align with the main 14mm × 35mm groove.

Step 5: Machine the Door

Using a router and suitable guide, machine the main mortise along the bottom of the door.

Route the groove in controlled passes rather than attempting to remove the full 35mm depth in one pass.

Machine the shallow end-plate recesses at both sides of the door.

Maintain consistent dimensions throughout the groove.

Use suitable extraction to control timber dust and chips.

Step 6: Clean and Inspect the Mortise

Remove all timber dust, chips and debris from the machined areas.

Measure the groove to confirm that it is:

  • 14mm wide
  • 35mm deep
  • Straight
  • Continuous
  • Free from obstructions
  • Large enough for the seal without excessive force
  • Not so wide that the seal becomes loose

Check that the end-plate recesses are clean and correctly aligned.

Step 7: Measure the Door Width

Measure the width of the door and record it as measurement W.

The current fitting guide instructs the installer to cut the NOR810 to:

W − 5mm

This provides the necessary clearance for the end plates and finished installation.

Check that the required finished length remains within the permitted cut-back shown on the product label.

Step 8: Prepare the Internal Mechanism

Before cutting, push the internal profile towards the closing stile as instructed by Norseal.

Make sure the mechanism is correctly positioned before marking the cut line.

This is important because the outer housing, internal profile and silicone gasket must finish at the correct relative lengths.

Step 9: Mark the Seal

Measure from the actuator end of the NOR810.

Mark the required finished length of W − 5mm on the end that is to be shortened.

Check:

  • The door measurement
  • The 5mm deduction
  • The cutting end
  • The actuator position
  • The permitted product cut-back

Do not cut until all measurements have been confirmed.

Step 10: Pull Back the Silicone Gasket

Partially remove or pull back the silicone gasket from the area being cut.

Move enough gasket away from the saw line to prevent accidental damage.

Do not:

  • Stretch the gasket excessively
  • Cut through the gasket with the aluminium
  • Damage the internal profile
  • Allow swarf to enter the mechanism

Step 11: Cut the NOR810

Cut the aluminium housing and internal profile at the marked position.

Support the seal securely while cutting to prevent vibration or distortion.

After cutting:

  • Remove sharp edges and burrs
  • Remove all aluminium swarf
  • Clean debris from the mechanism
  • Check that the housing remains straight
  • Confirm that the mechanism still moves freely

Do not leave cutting debris inside the seal.

Step 12: Refit and Trim the Gasket

Return the silicone gasket to its correct position.

Trim the gasket to the same finished length as the internal profile using a sharp knife, scissors or suitable snips.

Allow the gasket to sit naturally without stretching, twisting or bunching.

Step 13: Fit the Black Distance Piece

Make sure the supplied black plastic distance piece is correctly located on the appropriate end plate.

The end plate with the black plastic distance piece must be fitted at the non-actuator end of the NOR810.

Do not omit this component, as it controls the required internal clearance and helps prevent the mechanism from over-travelling.

Step 14: Insert the NOR810 into the Door

Place the NOR810 into the machined groove.

Check that:

  • The actuator is positioned at the hinge side
  • The seal sits fully within the mortise
  • The aluminium housing remains straight
  • The end plates sit within their shallow recesses
  • The silicone gasket is not trapped or twisted
  • The internal mechanism moves freely

Step 15: Secure the End Plates

Fix the NOR810 into position through the supplied end plates using the two supplied screws.

Use a standard PH2 Phillips screwdriver.

The end plate containing the black plastic distance piece must be installed at the non-actuator end.

Tighten the screws sufficiently to hold the product securely, but do not overtighten them.

Excessive tightening may:

  • Distort the end plates
  • Damage the door edge
  • Restrict the internal mechanism
  • Misalign the actuator

Step 16: Rehang the Door

Return the door to its frame and refit it securely to the hinges.

Confirm that:

  • The hinges are securely fixed
  • The door hangs correctly
  • The NOR810 remains clear of the floor while the door is open
  • The actuator aligns with the hinge-side frame or stop
  • The door opens, closes and latches correctly

Step 17: Test the Initial Operation

Close the door while observing the silicone gasket.

The gasket should:

  • Remain retracted while the door is open
  • Begin lowering as the actuator contacts the frame
  • Reach the floor or threshold as the door closes
  • Make contact across the complete doorway
  • Retract when the door begins to open

Check that the mechanism does not over-travel.

Step 18: Remove the Actuator for Adjustment

Remove the clip-in actuator from the hinge-side end of the seal.

The current NOR810 actuator can be removed and adjusted by hand without specialist tools.

Keep the actuator clean and avoid damaging its threaded adjustment section.

Step 19: Adjust the Drop Distance

Turn the actuator to change the gasket movement:

  • Clockwise — reduces the drop distance.
  • Anti-clockwise — increases the drop distance.

Refit the actuator after making a small adjustment, then close the door and test the seal again.

Repeat the adjustment until the silicone gasket makes light and continuous contact.

Step 20: Check for Over-Travel

The gasket should touch the floor or threshold without being driven down further than necessary.

Excessive over-travel can:

  • Fold or distort the silicone gasket
  • Increase door-closing resistance
  • Prevent the door from latching
  • Increase wear on the internal mechanism
  • Damage the floor or threshold finish

Reduce the actuator movement if the gasket is excessively compressed.

Step 21: Check Self-Levelling Contact

Close the door and inspect the gasket along its full width.

Check that:

  • The hinge-side end makes contact
  • The closing-side end makes contact
  • The centre makes contact
  • No visible gaps remain
  • The gasket is not being forced sideways
  • The door still closes and latches correctly

Where the floor is too uneven or soft, install a suitable threshold plate to create a firmer sealing surface.

Step 22: Complete the Final Door Check

Open and close the door several times.

Confirm that:

  • The door opens freely
  • The door closes completely
  • The latch engages correctly
  • The gasket retracts while the door is open
  • The gasket contacts the threshold when the door closes
  • The end plates remain securely fixed
  • The actuator remains correctly adjusted
  • The seal does not drag across the floor
  • The mechanism does not over-travel
  • The installation does not impede the door

Installing with Perimeter Seals

The NOR810 should be combined with suitable acoustic and smoke perimeter seals.

Perimeter seals treat the gaps around the:

  • Head of the door
  • Hinge-side jamb
  • Closing-side jamb

The NOR810 treats the remaining gap beneath the door.

For tested acoustic, smoke or fire performance, use the complete component arrangement stated in the applicable doorset evidence.

Installing with a Threshold Plate

A threshold plate can provide a firm and level contact surface beneath the NOR810.

This is useful where the existing floor is:

  • Carpeted
  • Uneven
  • Interrupted by grout joints
  • Subject to regular wear
  • Formed from different adjoining materials

The threshold plate must not reduce the available clearance so far that the door or drop seal cannot operate correctly.

After fitting a threshold plate, readjust the NOR810 actuator so the gasket makes light and continuous contact.

Installation Tips

  • Confirm that the door can safely accommodate a 14mm × 35mm groove.
  • Check the doorset certification before routing a fire-rated door.
  • Machine the 1mm-deep end-plate recesses accurately.
  • Measure the door width and deduct 5mm before cutting the seal.
  • Check the maximum cut-back printed on the product label.
  • Measure from the actuator end.
  • Push the internal profile towards the closing stile before cutting.
  • Pull the silicone gasket away from the cutting area.
  • Remove all aluminium swarf from the mechanism.
  • Fit the actuator at the hinge side.
  • Fit the black distance piece at the non-actuator end.
  • Use the supplied end plates and screws.
  • Adjust the actuator in small increments.
  • Turn clockwise to reduce the drop.
  • Turn anti-clockwise to increase the drop.
  • Avoid excessive gasket compression and over-travel.
  • Use a threshold plate where the floor is uneven or compressible.
  • Check that the door continues to close and latch correctly.

Maintenance Advice

Inspect and test the NOR810 periodically as part of the door’s normal maintenance programme.

Check for:

  • Loose end-plate screws
  • Movement of the aluminium housing
  • Damage to the silicone gasket
  • Missing or damaged end plates
  • Loss of the black plastic distance piece
  • Dirt beneath the gasket
  • Incorrect actuator adjustment
  • Damage to the actuator
  • Changes in door alignment
  • Failure of the gasket to retract
  • Failure of the door to close or latch

Clean the gasket and threshold using a soft cloth and a suitable mild cleaning product.

Avoid abrasive tools, aggressive chemicals and unapproved lubricants.

Readjust the actuator if the door settles, the hinges move or the threshold height changes.

Important Performance Note

Correct machining, cutting, positioning and adjustment are essential to the performance of the NOR810.

The silicone gasket should make continuous contact with the floor or threshold when the door closes, but it must not be adjusted so heavily that it prevents the door from operating correctly.

Final acoustic, smoke and fire performance depends on the complete door assembly, including:

  • The door leaf
  • The door frame
  • The perimeter sealing system
  • The threshold plate or floor surface
  • The door hardware
  • The surrounding wall construction
  • The installation workmanship

For certified acoustic, smoke or fire-resisting doorsets, follow the applicable test evidence, assessment and door manufacturer’s instructions in addition to this general installation guidance.

Delivery Options

Delivery Costs

Let us know where you are so we can calculate your delivery.

Visit our Delivery Help Centre page for the latest information about delivery.

A pallet service is required on larger items.

The standard pallet service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.

Our standard pallet service offers delivery to the kerbside. Couriers will not be able to move pallets or goods inside the property.

For parcel deliveries, we will use a courier service.

The standard parcel service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.

You can collect your order from our store. At checkout select "Local Pickup". We will notify you when your order is ready for collection.

Some postcodes are classed as remote by our delivery partners. If your address falls within one of these areas, additional delivery charges may apply.

  • Highlands and Islands
  • Parts of Scotland
  • Isle of Man
  • Northern Ireland
  • Remote rural postcodes

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

Delivery & Returns FAQs

If you are not home when delivery is attempted, the courier will usually leave a card or contact you with the next steps.

Depending on the courier and service used, they may attempt re-delivery, leave the parcel in a safe place, or take it back to the depot.

For pallet deliveries, someone normally needs to be available to accept the goods, as these are delivered kerbside and cannot usually be left unattended.

If you need to make a change to your order, please contact us as soon as possible after placing it.

We can usually make changes before the order has been processed or dispatched, but once it has entered production, packing, or shipping, changes may no longer be possible.

Our team will let you know what can be amended and whether any additional charges apply.

If an item is currently out of stock, please contact us to check availability.

Some products can still be ordered on a lead time basis, while others may be temporarily unavailable from the supplier.

We will advise you on the expected timescale and whether a suitable alternative is available.

In some cases, parcel deliveries may be left with a neighbour if you have given delivery instructions and the courier allows it.

Pallet deliveries are less flexible, as they usually require the goods to be accepted in person at the delivery address.

If you would like delivery left with a neighbour where possible, please let us know in advance and we will note this on the order.

Returns

For further information on our returns process, please check out our Returns Information Page.
Please note:
  • Delivery times are estimates and may vary depending on stock, courier availability, order size, and your postcode.
  • Pallet deliveries are usually kerbside only and require someone to be available to accept the goods.
  • Remote areas may incur additional delivery charges or longer delivery times.
  • Please check your order on arrival and report any damage or missing items as soon as possible.
  • Do not book installers or tradespeople until your goods have arrived and been checked. We are not liable for installer costs, delays, or consequential loss.
Essential items

Before you continue, there are some essential items which we recommend you may need.

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