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Norseal DF1010 Double Flipper Perimeter Seal – 10 × 10mm × 2100mm

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Norseal DF1010 Double Flipper Perimeter Seal – 10 × 10mm × 2100mm

Norseal DF1010 Double Flipper Perimeter Seal – 10 × 10mm × 2100mm is a self-adhesive acoustic door seal designed for installation around the head and jambs of suitable doorsets.

The profile combines a rigid PVC mounting section with two flexible sealing flippers.

When the door closes, the flexible flippers contact and deflect against the opposing door or frame surface, helping close the operating gap around the door perimeter.

This helps reduce the direct air path through which airborne sound can pass.

Each seal is supplied in a fixed 2100mm length and is available in:

  • Black
  • Brown
  • White

What is a double-flipper perimeter seal?

A double-flipper perimeter seal incorporates two flexible sealing blades supported by a more rigid mounting profile.

The two flippers create separate points of contact when the door closes.

Compared with an untreated door-to-frame gap, the profile can help restrict:

  • Airborne sound leakage
  • Draughts and uncontrolled airflow
  • Visible light around the door perimeter
  • Dust passing through the operating gap
  • Movement or rattling between the door and frame

The flippers should make consistent contact without becoming completely flattened or preventing the door from closing correctly.

Designed for acoustic doorsets

The DF1010 is designed for use around the head and jambs of acoustic doorsets.

Even where a door leaf has substantial mass and strong sound-reduction performance, relatively small gaps around its perimeter can allow airborne sound to pass between adjoining spaces.

The DF1010 helps treat these gaps by providing flexible contact between the door and frame.

A complete acoustic door-sealing arrangement will normally consider:

  • The hinge-side jamb
  • The closing-side jamb
  • The frame head
  • The gap beneath the door
  • Any meeting stile on a double doorset
  • Glazing and ironmongery penetrations
  • The frame-to-wall junction

The DF1010 treats the head and jambs only. A suitable automatic drop seal or threshold-sealing product is normally required beneath the door.

Acoustically tested profile

The DF1010 has been acoustically tested in accordance with:

BS EN ISO 10140-2

This standard is used for laboratory measurement of airborne sound insulation performance.

The individual DF1010 strip does not have a universal standalone decibel rating.

Final acoustic performance depends on the complete tested doorset, including:

  • The construction and mass of the door leaf
  • The door frame and stops
  • The perimeter gaps
  • The continuity and contact of the DF1010
  • The door-bottom or automatic drop seal
  • The threshold surface
  • The glazing and ironmongery
  • The frame-to-wall junction
  • The installation quality

Any numerical acoustic rating should therefore be attributed to the complete tested door assembly rather than to one length of perimeter seal.

Two flexible sealing contacts

The two flippers provide multiple flexible contact points across the sealing zone.

This arrangement can help:

  • Reduce open air paths around the closed door
  • Maintain contact where limited normal gap variation occurs
  • Create separate sealing zones within the profile
  • Improve sealing compared with an untreated frame gap
  • Maintain relatively low operating resistance when correctly positioned

Both flippers must face and contact the intended opposing surface.

A flipper that is folded backwards, trapped beneath the mounting section or positioned away from the door will not provide its intended sealing contact.

Flexible and rigid PVC construction

The DF1010 is manufactured from flexible and rigid PVC.

The rigid section provides:

  • A stable mounting surface
  • Support for the self-adhesive backing
  • Consistent positioning along the frame
  • Support for the two flexible flippers

The flexible sections provide:

  • Deflection as the door closes
  • Contact with the opposing surface
  • Recovery when the door opens
  • Accommodation of limited normal gap variation

The profile should not be sharply folded, stretched or permanently crushed during storage or installation.

Self-adhesive installation

The DF1010 incorporates self-adhesive backing for fixing to a suitable door-frame or stop surface.

This means no routed groove is normally required.

The surface-mounted arrangement can be useful for:

  • New acoustic doorsets
  • Suitable existing doors
  • Acoustic refurbishment projects
  • Frames where routing is impractical
  • Pre-finished timber doors and frames

The adhesive surface must be:

  • Clean
  • Dry
  • Stable
  • Free from dust
  • Free from grease and oil
  • Free from loose paint or varnish
  • Free from silicone, wax and polish

Poor surface preparation can cause the seal to lift or move during repeated door operation.

Surface-mounted retrofit option

Because the DF1010 is self-adhesive, it may provide a practical way to improve a suitable existing door without machining the door leaf or frame.

Before retrofitting the seal, check that:

  • The door is properly aligned
  • The hinges are secure
  • The frame and stops are stable
  • The perimeter gaps are reasonably consistent
  • The door closes and latches correctly
  • The mounting surface is suitable for adhesion
  • The profile will not obstruct existing ironmongery

The DF1010 should not be used to conceal or compensate for major doorset defects.

Door-gap considerations

The precise mounting position and required flipper contact should be established from the physical profile and applicable doorset specification.

Correct positioning should provide:

  • Continuous contact from the top to the bottom of each jamb
  • Continuous contact across the frame head
  • Controlled deflection of both flippers
  • No substantial open gaps
  • No excessive compression
  • Normal opening, closing and latching operation

Do not assume that one fixing position will suit every frame configuration.

Trial fit a short section before installing all three sides.

Can the DF1010 be used for smoke control?

The DF1010’s flexible flippers can help restrict airflow through the door perimeter.

However, the available DF1010 technical listing confirms acoustic testing but does not state a specific smoke-test standard for this product.

Do not describe the DF1010 as a certified smoke seal unless current supporting evidence confirms:

  • The applicable smoke-test standard
  • The tested doorset construction
  • The permitted seal position
  • The required perimeter gaps
  • The compatible threshold-sealing arrangement

Where certified smoke control is required, follow the complete tested or assessed doorset specification.

Use on fire-resisting doorsets

The DF1010 is an acoustic perimeter seal and is not an intumescent fire seal.

It does not independently provide an FD30, FD60 or other fire-resistance classification.

Where installation is proposed on a fire-resisting doorset:

  • Confirm that the DF1010 is permitted by the doorset evidence.
  • Do not remove or cover required intumescent seals.
  • Do not prevent an intumescent product from expanding.
  • Maintain the approved perimeter gaps.
  • Do not obstruct hinges, locks, latches or closing devices.
  • Confirm that the door continues to self-close and latch.

The self-adhesive profile should be treated as an additional environmental seal rather than a replacement for required fire-door components.

Compatible door-bottom seals

The DF1010 treats the head and jambs but does not close the threshold gap.

It can be combined with a suitable door-bottom product such as:

  • Norsound NOR810 automatic drop seal
  • Norsound NOR810S automatic drop seal
  • Norsound NOR810S+ automatic drop seal
  • Norsound NOR820 retrofit automatic drop seal
  • Another approved acoustic threshold seal

The perimeter and threshold products should be compatible with the complete doorset specification.

Available colours

The stocked DF1010 range is available in:

  • Black — suitable for dark doors and frames.
  • Brown — suitable for timber and brown finishes.
  • White — suitable for white-painted doors and frames.

Grey is not included within the current DF1010 product range.

Colour affects the visible appearance of the profile but does not alter its dimensions or intended acoustic function.

Standard length

Each DF1010 is supplied as one:

2100mm length

The profile can be trimmed to suit the dimensions of the door frame.

A standard single-leaf door normally requires separate sections for:

  • The hinge-side jamb
  • The closing-side jamb
  • The frame head

The exact number of lengths required depends on the height and width of the frame.

Measure all required sections before calculating the quantity.

Typical applications

Suitable applications can include acoustic doorsets in:

  • Hotels and guest accommodation
  • Apartment developments
  • Schools and universities
  • Hospitals and healthcare buildings
  • Care homes
  • Offices and meeting rooms
  • Consultation and treatment rooms
  • Libraries and study spaces
  • Recording and broadcast rooms
  • Commercial and public buildings

Suitability must be established from the complete doorset construction and performance requirements.

DF1010 or DF1212?

The DF1010 and DF1212 are both self-adhesive double-flipper profiles but have different nominal dimensions.

Product Nominal Profile Size Length
DF1010 10 × 10mm 2100mm
DF1212 12 × 12mm 2100mm

The larger DF1212 profile should not be substituted for the DF1010 solely because the fixing method and colours are similar.

Select the profile specified for the door gaps and complete doorset arrangement.

Key benefits

  • Double-flipper profile — provides two flexible sealing contacts.
  • Acoustic perimeter sealing — helps reduce sound leakage around the door head and jambs.
  • Acoustically tested — tested in accordance with BS EN ISO 10140-2.
  • Self-adhesive fixing — no routed groove is normally required.
  • Surface-mounted installation — suitable for new and appropriate retrofit applications.
  • Flexible and rigid PVC — combines stable mounting with flexible contact.
  • Low-profile design — compact 10 × 10mm nominal dimensions.
  • Three available colours — Black, Brown and White.
  • 2100mm standard length — can be cut to suit frame dimensions.
  • Compatible with automatic drop seals — supports a complete acoustic door-sealing arrangement.
  • No electrical or mechanical mechanism — operates through contact with the closing door.

Important buying advice

Before ordering, confirm:

  • The required colour
  • The number of 2100mm lengths required
  • The door-head and jamb measurements
  • The perimeter-gap dimensions
  • The intended fixing surface
  • The required flipper orientation
  • That the surface is suitable for self-adhesive installation
  • Whether an automatic drop seal is also required
  • The acoustic performance required from the complete doorset
  • Whether the profile is permitted on any fire-resisting door

Norseal DF1010 Double Flipper Perimeter Seal – 10 × 10mm × 2100mm Technical Specifications

Norseal DF1010 Double Flipper Perimeter Seal is a self-adhesive, dual-flipper PVC profile designed for installation around the head and jambs of suitable acoustic doorsets.

Product Specification

Product Name Norseal DF1010 Double Flipper Perimeter Seal – 10 × 10mm × 2100mm
Brand Norseal
Product Reference DF1010
Product Type Self-adhesive double-flipper acoustic perimeter seal
Application Around the head and jambs of suitable acoustic doorsets
Primary Function Reduction of airborne sound and uncontrolled airflow through door-perimeter gaps
Fixing Method Integral self-adhesive backing
Installation Type Surface mounted; no routed groove is normally required
Nominal Profile Size 10 × 10mm
Number of Flippers Two
Material Flexible and rigid PVC
Standard Length 2100mm
Available Colours Black, Brown and White
Grey Available? No — Grey is not included within the stocked DF1010 range
Acoustic Test Standard BS EN ISO 10140-2
Smoke-Test Standard No DF1010-specific smoke-test standard is stated in the available technical listing
Intumescent Material No — the DF1010 does not replace a required intumescent fire-door seal
Standalone Acoustic Rating? No — acoustic performance depends on the complete tested doorset
Standalone Smoke Classification? No classification should be assigned without current supporting evidence
Standalone Fire Rating? No — the seal does not independently provide a fire-resistance period

Available Colours and Product Codes

Colour Profile Size Length Product Code
Black 10 × 10mm 2100mm DF1010/2100/BLK
Brown 10 × 10mm 2100mm DF1010/2100/BRN
White 10 × 10mm 2100mm DF1010/2100/WHT

Product-Code Structure

The stocked product codes use the following format:

DF1010 / Length / Colour

The colour suffixes are:

  • BLK — Black
  • BRN — Brown
  • WHT — White

Current Stocked Range

The current stocked range contains three combinations:

Size Length Colour Options Total Combinations
10 × 10mm 2100mm Black, Brown and White 3

Typical Quantity for a Single Door

A standard single-leaf door normally requires separate seal sections for:

  • One hinge-side jamb
  • One closing-side jamb
  • One frame head

A single 2100mm strip may cover one standard-height jamb.

Additional material will normally be required for the opposite jamb and frame head.

The actual quantity depends on:

  • The door height
  • The frame-head width
  • The required corner-joint arrangement
  • Whether the doorset has more than one leaf
  • Whether additional meeting-stile sealing is required

Measure the complete opening before ordering.

Acoustic Performance Note

The DF1010 has been acoustically tested in accordance with BS EN ISO 10140-2.

No universal standalone decibel rating should be assigned to an individual seal.

Final sound reduction depends on:

  • The door-leaf construction
  • The door frame and stops
  • The perimeter gaps
  • The contact and continuity of both flippers
  • The door-bottom and threshold seal
  • The meeting-stile arrangement where applicable
  • The glazing and ironmongery
  • The frame-to-wall junction
  • The installation quality

Flipper Contact

Both flexible flippers should make suitable contact with the intended opposing surface.

Correct contact should provide:

  • Continuous sealing around the required perimeter
  • Controlled flipper deflection
  • No substantial open gaps
  • No complete crushing of the flippers
  • No interference with closing or latching

The exact mounting position should be established through trial fitting and the applicable doorset instructions.

Smoke Performance Note

The available DF1010 technical specification does not state a dedicated smoke-test standard.

Do not claim a certified smoke classification unless current DF1010-specific evidence is available.

Where smoke control is required, confirm:

  • The applicable test standard
  • The tested door construction
  • The permitted profile position
  • The required door gaps
  • The compatible threshold seal
  • The glazing and hardware details

Fire-Door Performance Note

The DF1010 does not contain an intumescent fire-sealing element.

Where it is used on a fire-resisting doorset:

  • Confirm that the profile is permitted by the doorset evidence.
  • Do not remove or conceal required intumescent strips.
  • Do not prevent adjacent intumescent products from operating.
  • Maintain the specified perimeter gaps.
  • Keep the seal clear of essential ironmongery.
  • Confirm that the door continues to self-close and latch.

Surface Requirements

The self-adhesive mounting surface must be:

  • Clean
  • Dry
  • Stable
  • Smooth enough for continuous adhesive contact
  • Free from dust
  • Free from grease and oil
  • Free from loose paint and varnish
  • Free from silicone, wax and polish

Adhesion may be reduced on damp, contaminated, rough or unstable surfaces.

Handling and Storage

Store the DF1010:

  • Flat or fully supported
  • In a clean and dry location
  • With the adhesive release liner intact
  • With both flexible flippers protected from crushing
  • Away from direct heat and moisture
  • Protected from paint, adhesive and construction debris
  • Without sharp folds or permanent bends

Inspection and Maintenance

Inspect the installed DF1010 regularly.

Replace the specified profile where it is:

  • Missing
  • Loose or lifting from the frame
  • Cut or torn
  • Permanently flattened
  • Painted over
  • Contaminated with adhesive or debris
  • Open at a corner joint
  • No longer contacting the closed door
  • Preventing the door from closing or latching

Do not substitute the DF1212 or another profile without confirming compatibility with the doorset specification.

How to Install the Norseal DF1010 Double Flipper Perimeter Seal – 10 × 10mm × 2100mm

Norseal DF1010 Double Flipper Perimeter Seal is self-adhesive and designed for installation around the head and jambs of a suitable acoustic doorset.

Correct surface preparation, profile orientation and flipper contact are essential.

Trial fit a short section before applying all three door-frame pieces.

What You’ll Need

  • Norseal DF1010 in the required colour and quantity
  • The applicable doorset specification
  • A short DF1010 sample for trial positioning
  • Tape measure
  • Pencil or suitable marker
  • Straight edge
  • Square or mitre guide where required
  • Sharp utility knife or suitable profile-cutting tool
  • Clean, dry lint-free cloth
  • Suitable non-residue surface cleaner where required
  • Plastic application tool or firm hand pressure
  • Protective gloves suitable for cutting work

Before You Start

Inspect the door and frame.

Confirm that:

  • The door opens freely.
  • The door closes completely.
  • The latch engages correctly.
  • The hinges and frame are secure.
  • The door is not significantly warped.
  • The perimeter gaps are reasonably consistent.
  • The mounting surface is suitable for adhesive fixing.
  • The profile will not interfere with hinges, locks or latches.
  • A compatible threshold seal is provided where required.
  • The installation is permitted by any applicable fire-door evidence.

Repair substantial door, frame or alignment defects before fitting the seal.

Step 1: Identify the Mounting Surface

Determine the intended mounting position from:

  • The physical DF1010 cross-section
  • The direction of the two flexible flippers
  • The frame and door-stop configuration
  • The applicable acoustic doorset detail

The two flippers must face the surface they are intended to contact when the door closes.

Do not expose the adhesive until the profile orientation has been confirmed.

Step 2: Trial Fit a Short Section

Hold a short sample in the proposed position.

Close the door slowly and inspect both flippers.

They should:

  • Contact the opposing surface
  • Deflect in the intended direction
  • Remain free from folding and twisting
  • Recover when the door opens
  • Not become completely flattened
  • Not prevent the latch from engaging

Adjust the position before installing the full-length sections where necessary.

Step 3: Mark the Installation Line

Once the correct position has been established, mark a straight guide along:

  • The hinge-side jamb
  • The closing-side jamb
  • The frame head

Maintain the same relative position around all three sides.

Use a straight edge to prevent the profile wandering during application.

Step 4: Check Ironmongery Clearance

Check the planned profile route around:

  • Hinges
  • Strike plates
  • Locks and latches
  • Door coordinators
  • Concealed closers
  • Other frame-mounted hardware

Do not cover or obstruct components required for correct door operation.

Where an interruption is unavoidable, follow the applicable acoustic or doorset detail.

Step 5: Clean the Mounting Surface

Remove all dirt, dust, grease and loose material.

The fixing surface must be:

  • Completely clean
  • Dry
  • Stable
  • Free from grease and oil
  • Free from sanding dust
  • Free from loose paint or varnish
  • Free from silicone, wax and polish
  • Free from previous adhesive residue

Allow any cleaning product to evaporate completely before exposing the adhesive.

Step 6: Measure the First Jamb

Measure the first vertical jamb from the intended upper joint to the required lower finishing point.

Record the measurement accurately.

The lower end should:

  • Finish neatly above the floor or threshold
  • Meet the door-bottom sealing zone where required
  • Not obstruct an automatic drop seal
  • Not create a substantial corner leakage gap

Step 7: Mark the First Seal Length

Transfer the jamb measurement onto the DF1010.

Do not stretch the PVC profile while measuring.

Mark the piece according to its intended location, such as:

  • Hinge jamb
  • Closing jamb
  • Head

Maintain the correct flipper orientation when marking each section.

Step 8: Cut the First Section

Cut the profile cleanly using a sharp utility knife or another suitable cutting tool.

Support the rigid PVC mounting section while cutting.

Avoid:

  • Crushing the flippers
  • Tearing the flexible PVC
  • Producing an uneven end
  • Stretching the profile
  • Separating the adhesive backing from the profile

Use the corner-joint arrangement required by the doorset detail.

Step 9: Dry Fit the First Jamb

Place the cut section against the jamb without removing the complete release liner.

Check that:

  • The length is correct
  • The profile follows the marked line
  • Both flippers face the correct direction
  • The profile clears the ironmongery
  • The upper joint aligns with the head position
  • The lower end finishes correctly

Close the door carefully and verify the flipper contact.

Step 10: Peel the Release Liner Progressively

Peel back a short section of the adhesive release liner.

Do not remove the complete liner at once.

Progressive removal helps:

  • Maintain alignment
  • Prevent accidental adhesion
  • Avoid stretching the profile
  • Reduce trapped air beneath the mounting section
  • Allow correction before the complete strip is bonded

Step 11: Apply the First Jamb Seal

Starting at the upper end, press the adhesive mounting section onto the prepared surface.

Work progressively down the jamb while removing the release liner.

Apply firm and even pressure along the mounting section.

Do not:

  • Stretch the profile
  • Twist the rigid section
  • Trap either flipper beneath the adhesive section
  • Apply the seal over dust or loose coatings
  • Pull the strip away repeatedly after initial bonding

Step 12: Install the Opposite Jamb

Repeat the measuring, cutting, trial-fitting and application process on the second jamb.

Maintain:

  • The same mounting position
  • The same flipper orientation
  • Consistent contact
  • Closely aligned upper joints
  • Clearance from locks, latches and hinges

Step 13: Measure the Head Section

Measure the distance across the frame head between the installed jamb pieces.

Allow for the selected corner-joint detail.

Transfer the measurement onto a new DF1010 length without stretching it.

Step 14: Cut and Dry Fit the Head Seal

Cut the head profile accurately.

Dry fit it before exposing the adhesive.

Check that:

  • The ends meet the jamb sections closely
  • The flippers face the door
  • The mounting section follows a straight line
  • The profile does not interfere with a closer or coordinator
  • The door can close normally

Step 15: Apply the Head Seal

Remove the release liner progressively and press the profile firmly into position.

Maintain alignment across the complete frame head.

Do not overlap the rigid mounting sections unless the manufacturer’s detail specifically permits it.

Step 16: Inspect the Corner Joints

Check both head-to-jamb junctions.

The joints should:

  • Meet closely
  • Maintain flipper contact into the corner
  • Contain no substantial open gaps
  • Remain free from bulky overlaps
  • Not cause either profile to lift

Re-cut an inaccurate section rather than forcing it into the joint.

Step 17: Apply Final Adhesive Pressure

Press along the complete mounting section of all three profiles.

Pay particular attention to:

  • The profile ends
  • The upper corners
  • Painted surfaces
  • Areas close to ironmongery
  • Any slight irregularities in the frame

Confirm that no part of the adhesive edge is lifting.

Step 18: Close the Door Slowly

Close the door while observing the two flippers.

Both flippers should:

  • Make contact with the opposing surface
  • Deflect smoothly
  • Remain correctly orientated
  • Remain free from folds and twists
  • Return towards their original position when the door opens

Stop and correct any section that folds backwards or becomes trapped.

Step 19: Check Door Operation

Open and close the door several times.

Confirm that:

  • The door opens freely.
  • The door closes completely.
  • The latch engages correctly.
  • The self-closing device remains effective where fitted.
  • The profiles remain firmly bonded.
  • Both flippers maintain contact.
  • The door does not require excessive closing force.

Do not leave the doorset in service where the new seal prevents correct closing or latching.

Step 20: Check the Threshold Seal

The DF1010 treats the head and jambs only.

Where acoustic sealing is required, confirm that the gap beneath the door is treated using an appropriate:

  • Automatic drop seal
  • Surface-mounted door-bottom seal
  • Threshold seal
  • Other tested acoustic arrangement

The lower jamb ends should meet the threshold-sealing zone without leaving substantial open gaps.

Installation Tips

  • Trial fit a short section before installing the complete perimeter.
  • Confirm the correct orientation of both flippers.
  • Clean and dry the fixing surface thoroughly.
  • Use a straight guide to maintain alignment.
  • Remove the adhesive liner progressively.
  • Do not stretch the PVC profile.
  • Do not completely flatten the flippers.
  • Keep all corner joints closely fitted.
  • Keep the seal clear of hinges, locks and latches.
  • Do not paint or varnish the flexible flippers.
  • Do not obstruct required intumescent seals.
  • Check that the door continues to self-close and latch.
  • Use a compatible door-bottom seal where required.

Maintenance Advice

Inspect the DF1010 regularly as part of the door-maintenance programme.

Check for:

  • Loose or lifting adhesive sections
  • Cuts or tears in either flipper
  • Permanently flattened flippers
  • Paint or varnish contamination
  • Missing profile sections
  • Open corner joints
  • Accumulated dust and debris
  • Loss of contact with the closed door
  • Changes in the door alignment
  • Failure of the door to close or latch

Clean the profile using a soft cloth and a mild cleaning solution compatible with PVC.

Avoid:

  • Strong solvents
  • Abrasive pads
  • Sharp scraping tools
  • Paint or varnish over the flippers
  • Applying additional adhesive over a contaminated surface

Replace damaged sections using the same specified DF1010 profile and colour.

Important Performance Note

Correct surface preparation, profile alignment, flipper orientation and door-gap control are essential to the operation of the DF1010.

The seal does not independently create an acoustically rated, smoke-control or fire-resisting door.

Final performance depends on:

  • The construction of the door leaf
  • The door frame and stops
  • The perimeter gaps
  • The contact and continuity of both flippers
  • The door-bottom and threshold seal
  • The meeting-stile arrangement where applicable
  • The glazing and ironmongery
  • The frame-to-wall junction
  • The quality of installation and maintenance

For certified or performance-rated doorsets, install the DF1010 only in accordance with the applicable test evidence, assessment and door-manufacturer instructions.

Delivery Options

Delivery Costs

Let us know where you are so we can calculate your delivery.

Visit our Delivery Help Centre page for the latest information about delivery.

A pallet service is required on larger items.

The standard pallet service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.

Our standard pallet service offers delivery to the kerbside. Couriers will not be able to move pallets or goods inside the property.

For parcel deliveries, we will use a courier service.

The standard parcel service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.

You can collect your order from our store. At checkout select "Local Pickup". We will notify you when your order is ready for collection.

Some postcodes are classed as remote by our delivery partners. If your address falls within one of these areas, additional delivery charges may apply.

  • Highlands and Islands
  • Parts of Scotland
  • Isle of Man
  • Northern Ireland
  • Remote rural postcodes

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

Delivery & Returns FAQs

If you are not home when delivery is attempted, the courier will usually leave a card or contact you with the next steps.

Depending on the courier and service used, they may attempt re-delivery, leave the parcel in a safe place, or take it back to the depot.

For pallet deliveries, someone normally needs to be available to accept the goods, as these are delivered kerbside and cannot usually be left unattended.

If you need to make a change to your order, please contact us as soon as possible after placing it.

We can usually make changes before the order has been processed or dispatched, but once it has entered production, packing, or shipping, changes may no longer be possible.

Our team will let you know what can be amended and whether any additional charges apply.

If an item is currently out of stock, please contact us to check availability.

Some products can still be ordered on a lead time basis, while others may be temporarily unavailable from the supplier.

We will advise you on the expected timescale and whether a suitable alternative is available.

In some cases, parcel deliveries may be left with a neighbour if you have given delivery instructions and the courier allows it.

Pallet deliveries are less flexible, as they usually require the goods to be accepted in person at the delivery address.

If you would like delivery left with a neighbour where possible, please let us know in advance and we will note this on the order.

Returns

For further information on our returns process, please check out our Returns Information Page.
Please note:
  • Delivery times are estimates and may vary depending on stock, courier availability, order size, and your postcode.
  • Pallet deliveries are usually kerbside only and require someone to be available to accept the goods.
  • Remote areas may incur additional delivery charges or longer delivery times.
  • Please check your order on arrival and report any damage or missing items as soon as possible.
  • Do not book installers or tradespeople until your goods have arrived and been checked. We are not liable for installer costs, delays, or consequential loss.
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