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Pyroplex Rigid Box Fire Only Intumescent Seal

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Pyroplex Rigid Box Fire Only Intumescent Seal

Pyroplex Rigid Box Fire Only Intumescent Seal is a rigid-cased intumescent strip designed to support the fire resistance of suitable timber doorsets.

Installed into a routed groove around the edges of a timber door leaf or within the corresponding door frame, the seal remains inactive during normal use. When exposed to the elevated temperatures generated by a fire, its graphite-based intumescent material expands to help close the gap between the door and frame.

This helps maintain the integrity and insulation performance of the complete tested fire-resisting doorset.

Each strip is supplied in a fixed 2100mm length and is available from this product listing in:

  • 10 × 4mm
  • 15 × 4mm
  • 20 × 4mm

Available colours are:

  • Black
  • Brown
  • Grey
  • White

What is an intumescent fire-door seal?

An intumescent seal is a passive fire-protection component fitted around the perimeter of a fire-resisting door.

Under everyday conditions, the Pyroplex strip sits discreetly within its routed rebate and does not need to be compressed against the opposing surface.

During a fire, the active graphite material reacts to heat and expands. This expansion helps fill the gap between the door leaf and frame, reducing the passage of flames and hot gases through the perimeter of the doorset.

The intumescent strip forms only one part of the complete fire-door assembly.

Fire performance also depends on:

  • The construction and thickness of the door leaf
  • The door-frame material and density
  • The size, number and position of the intumescent seals
  • The hinges, lock, latch and closing device
  • Intumescent protection around ironmongery
  • Glazing and air-transfer grilles, where present
  • The threshold arrangement
  • The frame-to-wall installation
  • The perimeter gaps around the door

Fire-only construction

This product is the fire-only version of the Pyroplex Rigid Box range.

It does not contain:

  • A brush pile
  • A flexible smoke fin
  • A flipper gasket
  • An acoustic compression seal

It is intended to provide intumescent fire protection within a suitable tested doorset.

Where cold-smoke or acoustic containment is also required, use a separately specified fire-and-smoke seal, such as an approved pile or flipper product covered by the relevant doorset evidence.

How does the seal react in a fire?

The active element contains expandable graphite held within a durable polymer.

When the surrounding temperature rises sufficiently, the graphite expands in multiple directions. The resulting intumescent material helps close the gap between the door leaf and frame.

This action supports the fire-resisting performance of the doorset by helping to:

  • Restrict the passage of flames
  • Restrict the movement of hot gases
  • Reduce the effect of perimeter gaps during a fire
  • Support the integrity of the complete door assembly
  • Support insulation where covered by the tested construction

The strip must be installed in the correct size, location and configuration to reproduce the tested arrangement.

Fire-resistance applications

The complete Pyroplex fire-only Rigid Box range includes products for 30-, 60-, 90- and 120-minute systems.

The sizes available from this particular product listing cover appropriate 30- and 60-minute timber doorset arrangements:

  • 10 × 4mm — primary evidence is listed for suitable 30-minute systems.
  • 15 × 4mm — primary evidence is listed for suitable 30- and 60-minute systems.
  • 20 × 4mm — primary evidence is listed for suitable 60-minute systems.

These classifications apply to complete tested or assessed door constructions.

A strip does not independently provide a 30- or 60-minute fire rating, and fitting a particular width will not automatically convert an ordinary door into a fire door.

Why is the 15 × 4mm option listed for both 30 and 60 minutes?

Pyroplex lists primary evidence for the 15 × 4mm profile in both 30- and 60-minute systems.

Whether it is suitable for a particular door depends on the complete doorset construction, including:

  • The door core
  • The door thickness
  • The frame construction
  • The number of seal lines
  • The position of the seals
  • The door configuration
  • The ironmongery specification

The required profile must therefore be confirmed from the door manufacturer’s certificate, data sheet, assessment or installation instructions.

Rigid outer casing

The intumescent material is contained within a rigid PVC-u outer casing.

The casing helps:

  • Protect the active graphite material
  • Maintain consistent profile dimensions
  • Provide additional durability during installation and use
  • Create a clean visible finish within the routed rebate
  • Support product identification and traceability

The rigid profile is approximately 4mm deep across the stocked size options.

Self-adhesive installation

The rear of the seal is supplied with a high-performance acrylic self-adhesive backing.

Once a correctly sized groove has been routed and cleaned, the release liner is removed and the strip is pushed firmly into position.

The seal is installed as a self-adhesive friction fit and does not normally require visible screws.

For optimum adhesion, the rebate must be:

  • Clean
  • Dry
  • Stable
  • Free from routing dust
  • Free from grease, oil and loose coatings

Pyroplex specifies an application temperature between +5°C and +40°C.

Where can the seal be fitted?

The Pyroplex Rigid Box Fire Only Seal is designed for installation into rebates in:

  • Timber door-leaf edges
  • Timber door frames

It can be used within suitable:

  • Single-action doorsets
  • Double-action doorsets
  • Single-leaf doorsets
  • Double-leaf doorsets
  • Latched doors
  • Unlatched doors
  • New-build fire-door assemblies
  • Retrofit applications supported by doorset evidence

The exact position and number of seals must match the tested or assessed doorset arrangement.

Suitable applications

Typical applications can include suitable fire-resisting timber doorsets in:

  • Apartment buildings
  • Hotels and guest accommodation
  • Schools and education buildings
  • Hospitals and healthcare environments
  • Care homes
  • Offices and commercial premises
  • Public buildings
  • Corridors and escape routes
  • Compartment walls
  • Plant and service areas

Does this product stop smoke?

This fire-only product does not include a brush pile, flexible fin or flipper for controlling cold smoke during normal temperatures.

Although the intumescent material expands during a fire, it should not be sold as a cold-smoke seal.

Where the fire-door specification requires smoke control, select a suitable fire-and-smoke product covered by the relevant doorset evidence.

The gap beneath the door may also require a tested automatic drop seal or another approved threshold-sealing arrangement.

Does this product provide acoustic sealing?

No standalone acoustic performance is stated for the fire-only Rigid Box strip.

Because it does not include a pile or flexible gasket, it is not intended to close normal operating gaps for acoustic containment.

Where acoustic performance is required, the complete door assembly will normally need:

  • Suitable acoustic perimeter seals
  • An automatic drop or threshold seal
  • An appropriately constructed acoustic door leaf
  • Correctly sealed glazing and ironmongery
  • A sealed frame-to-wall junction

Which size should I choose?

Select the seal using the evidence for the complete door rather than the nominal fire period alone.

Before ordering, confirm:

  • The exact profile width and depth
  • The required number of seal lines
  • Whether the seal belongs in the leaf or frame
  • The required position within the rebate
  • The fire-resistance period
  • The door-leaf core and thickness
  • The frame construction
  • The door action and configuration
  • The latch and ironmongery arrangement

Do not assume that a wider strip necessarily provides greater fire resistance.

Available colours

This product is available in four stocked casing colours:

  • Black — suitable for dark doors and frames.
  • Brown — suitable for timber and brown finishes.
  • Grey — suitable for grey and neutral doorsets.
  • White — suitable for white-painted doors and frames.

Colour selection affects the appearance of the casing but does not change the required fire-door specification.

Standard length

Each variation is supplied as one 2100mm length.

The length can be cut on site to suit the approved position around the door leaf or frame.

More than one length will normally be required to seal a complete doorset. The quantity depends on:

  • The door dimensions
  • The number of seal lines
  • Whether the seal is installed in the leaf or frame
  • Whether the doorset is single or double leaf
  • Whether meeting-stile seals are required

Key benefits

  • Fire-only intumescent protection — designed for fire-resisting timber doorsets.
  • Expandable graphite core — reacts to elevated temperatures and expands into the perimeter gap.
  • 30- and 60-minute system options — stocked sizes are available for different tested doorset arrangements.
  • Rigid outer casing — protects the active material and improves profile durability.
  • Self-adhesive backing — supports quick installation into a correctly routed rebate.
  • Four stocked colours — Black, Brown, Grey and White.
  • Three stocked sizes — 10 × 4mm, 15 × 4mm and 20 × 4mm.
  • 2100mm standard length — suitable for cutting to common door and frame dimensions.
  • Suitable for multiple door configurations — including suitable single, double, latched and unlatched doorsets.
  • New-build and retrofit applications — where permitted by the doorset evidence.
  • Product traceability — Pyroplex identifies its profiles with unique product references.
  • Certifire approved range — covered by Certifire Certificate CF355.
  • 10-year life cycle — stated when installed in accordance with Pyroplex guidance.

Important buying advice

Before purchasing, check the fire-door certificate, assessment or manufacturer’s instructions.

Do not substitute:

  • A different profile width
  • A different profile depth
  • A fire-only seal for a required smoke seal
  • One seal line where two are specified
  • A frame-mounted arrangement for a leaf-mounted arrangement
  • A different intumescent material or manufacturer

Unauthorised substitutions may invalidate the tested fire performance of the complete doorset.

Pyroplex Rigid Box Fire Only Intumescent Seal Technical Specifications

Pyroplex Rigid Box Fire Only Intumescent Seal is a self-adhesive, rigid-cased graphite intumescent strip for use within suitable fire-resisting timber doorsets.

Product Specification

Product Name Pyroplex Rigid Box Fire Only Intumescent Seal
Manufacturer Pyroplex
Product Range Rigid Box Fire Only
Product Type Rigid-cased graphite intumescent fire-door strip
Application Edges and frames of suitable fire-resisting timber doorsets
Primary Function Intumescent fire sealing
Cold-Smoke Seal No — this product does not contain an integral pile, fin or flipper
Acoustic Seal No standalone acoustic sealing function is stated
Active Material High-pressure-forming, multidirectionally expandable graphite contained within a durable polymer
Outer Casing Approximately 0.5mm PVC-u rigid casing
Fixing Acrylic self-adhesive backing and friction fit within a routed groove
Standard Length 2100mm
Available Sizes 10 × 4mm, 15 × 4mm and 20 × 4mm
Available Colours Black, Brown, Grey and White
Installation Position Centrally within the timber door-leaf edge or frame unless the doorset evidence specifies otherwise
Suitable Door Actions Single and double action
Suitable Door Configurations Single- and double-leaf doorsets
Latch Configurations Latched and unlatched doors, subject to supporting evidence
Application Type New-build and suitable retrofit applications
Fire-Resistance Systems Covered by Available Sizes 30 and 60 minutes within appropriate tested or assessed doorsets
Fire Test Standards BS 476: Part 20/22, BS EN 1634-1 and BS EN 1363-1
Certifire Approval Certificate CF355
Certifire Technical Schedule TS35; current Pyroplex product information also references TS21
International Standard Referenced UL10C
Recommended Application Temperature +5°C to +40°C
Maximum Recommended Storage Temperature +35°C
Published Life Cycle 10 years when installed in accordance with Pyroplex guidance
Product Guarantee 10 years when correctly installed in accordance with the manufacturer’s guidance
Traceability Unique product identification is provided
Standalone Fire Rating? No — performance depends on the complete tested or assessed doorset construction

Available Size Options

Size Length 30-Minute Evidence 60-Minute Evidence
10 × 4mm 2100mm Yes No primary evidence listed
15 × 4mm 2100mm Yes Yes
20 × 4mm 2100mm No primary evidence listed Yes

Product Codes

Size Colour Product Code
10 × 4mm Black 104FO/2100/BLK
10 × 4mm Brown 104FO/2100/BRN
10 × 4mm Grey 104FO/2100/GRY
10 × 4mm White 104FO/2100/WHT
15 × 4mm Black 154FO/2100/BLK
15 × 4mm Brown 154FO/2100/BRN
15 × 4mm Grey 154FO/2100/GRY
15 × 4mm White 154FO/2100/WHT
20 × 4mm Black 204FO/2100/BLK
20 × 4mm Brown 204FO/2100/BRN
20 × 4mm Grey 204FO/2100/GRY
20 × 4mm White 204FO/2100/WHT

Other Manufacturer Sizes

Pyroplex’s wider fire-only Rigid Box range also includes additional profiles for project-specific doorset arrangements.

These include:

  • 25 × 4mm
  • 30 × 4mm
  • 38 × 4mm
  • 15 × 6mm
  • 25 × 6mm

These additional sizes are not included within the current stocked product range.

Product Selection

The appropriate profile must be selected from the evidence for the complete fire doorset.

Relevant factors include:

  • The required fire-resistance period
  • The door-leaf core and thickness
  • The door-frame construction
  • The number of intumescent seal lines
  • The position and spacing of the seals
  • The permitted perimeter gap
  • The door action and number of leaves
  • The latch and lock arrangement
  • The hinges and closing device
  • The threshold configuration

Fire Performance Note

The stated 30- and 60-minute applications refer to complete tested doorset configurations.

They do not represent independent ratings for an individual strip.

In particular:

  • A 10 × 4mm seal does not automatically make every door an FD30 door.
  • A 15 × 4mm seal may be used in certain 30- or 60-minute systems, depending on the complete door construction.
  • A 20 × 4mm seal does not automatically make every door an FD60 door.
  • Some doorsets require more than one line of intumescent material.
  • Changing the specified position or width can invalidate the doorset evidence.

Smoke and Acoustic Performance Note

This product does not contain a brush pile, flexible fin or flipper.

It should not be described as:

  • A cold-smoke seal
  • An acoustic perimeter seal
  • A draught-excluding compression seal

Where these functions are required, use the specified Pyroplex fire-and-smoke product or another approved system covered by the door evidence.

Storage

Store the seals:

  • In a cool and dry location
  • At temperatures not exceeding +35°C
  • In a suitably ventilated area
  • Flat and fully supported
  • Away from direct heat and moisture
  • With the self-adhesive release liner intact
  • Protected from bending, crushing and impact damage

Inspection and Maintenance

Inspect the installed seals regularly as part of the fire-door inspection programme.

Replace the correct specified component where the seal is:

  • Missing
  • Loose
  • Cracked or broken
  • Painted over
  • Partially removed around ironmongery
  • Projecting from the routed groove
  • Contaminated or physically damaged

Do not replace a damaged strip with a different profile or type without confirming compatibility with the doorset evidence.

How to Install the Pyroplex Rigid Box Fire Only Intumescent Seal

Pyroplex Rigid Box Fire Only Intumescent Seal is installed into a correctly sized routed groove in either the edge of a timber door leaf or the timber door frame.

The selected size, number of seal lines and installation position must match the test evidence, assessment or certification for the complete fire-resisting doorset.

What You’ll Need

  • Pyroplex Rigid Box Fire Only Seal in the specified size and colour
  • The applicable door-manufacturer or doorset evidence
  • Tape measure
  • Pencil or suitable marker
  • Fine-tooth saw or suitable profile-cutting tool
  • Router
  • Router cutter matching the selected seal width
  • Router guide or fence
  • Sharp utility knife
  • Brush or vacuum for removing routing dust
  • Clean, dry cloth
  • Suitable door supports or restraints
  • Safety glasses
  • Hearing protection
  • Suitable respiratory protection when routing timber

Before You Start

Confirm the complete fire-door specification before machining the door or frame.

Check:

  • The correct Pyroplex product type
  • The required profile width and depth
  • The required number of seal lines
  • Whether the seal must be fitted in the leaf or frame
  • The required position of each seal
  • The permitted perimeter gaps
  • The door-leaf and frame construction
  • The fire-resistance period
  • The door action and number of leaves
  • Whether the door is latched or unlatched
  • The required treatment around hinges and other ironmongery
  • Whether smoke sealing is required separately

Do not assume that every door with the same nominal fire rating uses the same seal size or arrangement.

Step 1: Inspect the Door and Frame

Inspect the complete doorset before installation.

Confirm that:

  • The door leaf is not severely warped or damaged
  • The frame is securely installed
  • The door opens and closes correctly
  • The latch engages where fitted
  • The self-closing device operates correctly where required
  • The perimeter gaps comply with the doorset specification
  • The proposed groove will not damage structural components
  • The seal position does not conflict with ironmongery

Significant defects should be rectified before the seal is installed.

Step 2: Confirm the Required Seal Position

Pyroplex’s general installation guidance states that the seal should be located centrally within either the door-leaf edge or the frame.

Mark the centre line in the position required by the doorset evidence.

Where two lines of intumescent material are specified, mark both grooves accurately and maintain the required spacing.

Do not reposition the seal merely to avoid hinges or other hardware unless the alternative arrangement is supported by the applicable evidence.

Step 3: Measure the Required Lengths

Measure each section individually.

For a typical single-leaf doorset, this can include:

  • The head of the door or frame
  • The hinge-side jamb
  • The closing-side jamb

Double doors may require additional seals at the meeting stiles, depending on the tested arrangement.

Do not assume that both jambs or leaves are identical in length.

Step 4: Mark and Cut the Seal

Transfer each measurement onto the relevant 2100mm length.

Keep the self-adhesive release liner attached while measuring and cutting.

Cut the rigid profile using a fine-tooth saw or another suitable cutting tool.

Support the strip during cutting to prevent:

  • Splitting the casing
  • Bending the profile
  • Crushing the intumescent core
  • Producing an uneven cut

After cutting:

  • Remove loose cutting debris
  • Check that the casing remains intact
  • Check that the active material remains contained
  • Do not stretch the strip to make it fit

Step 5: Select the Correct Router Cutter

Use a router cutter corresponding to the nominal width of the selected strip:

  • 10mm cutter for the 10 × 4mm seal
  • 15mm cutter for the 15 × 4mm seal
  • 20mm cutter for the 20 × 4mm seal

Set the groove depth to accommodate the nominal 4mm profile and the requirements of the doorset specification.

Where practical, test the router setting on a suitable timber offcut before machining the door or frame.

Step 6: Route the Groove

Route a straight and continuous groove in the specified position.

Use a router guide or fence to maintain consistent alignment.

Work carefully to avoid:

  • Creating an oversized rebate
  • Routing too deeply
  • Splitting the timber
  • Damaging the door edge or frame
  • Cutting into structural components
  • Producing an uneven groove

The finished groove should hold the rigid strip firmly without crushing or distorting the casing.

Step 7: Follow the Approved Ironmongery Detail

The treatment of intumescent seals around hinges, locks, latches, closers and other hardware must follow the doorset evidence.

Do not remove large sections of the seal simply to clear ironmongery.

The tested specification may require:

  • The seal to continue behind a hinge blade
  • A controlled local interruption
  • Intumescent hinge pads
  • Intumescent lock or latch protection
  • A different seal position at the hardware location

Unauthorised interruptions may compromise the fire resistance of the complete doorset.

Step 8: Clean the Routed Rebate

Remove all timber dust, fibres and loose debris from the groove.

Use a brush, vacuum and clean dry cloth as required.

The rebate should be:

  • Clean
  • Dry
  • Sound
  • Free from routing and sanding dust
  • Free from grease and oil
  • Free from loose paint, varnish and contamination

Dust or contamination can reduce the adhesion of the acrylic backing.

Step 9: Check the Application Temperature

Pyroplex specifies an installation temperature between:

+5°C and +40°C

Do not apply the strip to a wet, frozen or excessively hot substrate.

Allow cold products, doors and frames to reach an appropriate installation temperature before removing the release liner.

Step 10: Dry Fit the Seal

Place the cut strip into the groove before exposing the adhesive.

Check that:

  • The correct strip is being fitted in the correct position
  • The profile fits firmly within the groove
  • The casing is not crushed or distorted
  • The strip sits straight
  • The cut length is correct
  • The joints meet neatly
  • The door can continue to close correctly

Remove the dry-fitted strip carefully.

Step 11: Remove the Release Liner

Peel the protective liner from the acrylic self-adhesive backing.

Avoid touching or contaminating the exposed adhesive.

Remove the liner progressively as the strip is installed rather than exposing several full lengths at the same time.

Step 12: Push Fit the Seal

Align the rigid profile with the routed groove and push it firmly into place.

Work progressively along the complete length while maintaining alignment.

Press the profile firmly against the base of the rebate to create consistent adhesive contact.

Do not:

  • Stretch the strip
  • Twist it into an undersized groove
  • Crush the casing
  • Strike it directly with a metal hammer
  • Leave sections projecting from the rebate

Step 13: Install the Remaining Sections

Repeat the process for every head, jamb and meeting-stile section required by the doorset specification.

At joints:

  • Cut the profiles accurately
  • Bring the ends together neatly
  • Avoid large open gaps
  • Do not overlap the profiles
  • Maintain the specified seal position

Step 14: Check the Finished Seal Position

Inspect the installed seal around the full perimeter.

Confirm that:

  • Every profile is fully seated
  • No section projects from the rebate
  • The casing has not cracked or split
  • The seals remain in their specified positions
  • The joints are closely fitted
  • The seal configuration matches the doorset evidence

Step 15: Check Door Operation

Open and close the door several times.

Confirm that:

  • The door opens freely
  • The door closes completely
  • The latch engages correctly
  • The self-closing device closes the door where required
  • The seal remains firmly installed
  • The perimeter gaps remain within specification
  • No strip has lifted from the groove

Because the product does not include a pile or flipper, it does not need to compress against the opposing surface during normal door operation.

Step 16: Check the Smoke-Sealing Requirements

This product provides fire-only intumescent sealing.

Where the doorset must restrict cold smoke, confirm that a compatible smoke-sealing component has also been installed.

Depending on the tested arrangement, this may include:

  • A separate brush-pile seal
  • A fin or flipper seal
  • A combined fire-and-smoke intumescent strip
  • An automatic drop seal beneath the door
  • An approved threshold-sealing system

Do not assume that the fire-only strip satisfies a smoke-control specification.

Installation Tips

  • Check the complete doorset specification before selecting a profile.
  • Do not select the strip using the fire rating alone.
  • Install the seal centrally unless the supporting evidence states otherwise.
  • Use a router cutter matching the nominal profile width.
  • Maintain a consistent groove depth.
  • Remove all routing dust before installation.
  • Apply the strip only between +5°C and +40°C.
  • Dry fit each section before removing the release liner.
  • Do not stretch, crush or twist the profile.
  • Keep joints neat and closely fitted.
  • Do not paint over the casing.
  • Do not alter the seal around ironmongery without supporting evidence.
  • Check that the door continues to close and latch correctly.
  • Install a separately specified smoke seal where required.

Maintenance Advice

Inspect the intumescent seals regularly as part of the fire-door inspection and maintenance programme.

Check for:

  • Missing seal sections
  • Loose or raised profiles
  • Cracked, broken or crushed casing
  • Open joints between lengths
  • Paint covering the seal
  • Damage around hinges, locks and latches
  • Changes in the perimeter gaps
  • Failure of the door to close or latch

Replace damaged components using the exact specified product, size and type.

Do not substitute a pile, flipper or differently sized strip without confirming that it is permitted by the doorset evidence.

Storage Advice

Before installation, store the strips:

  • Flat and fully supported
  • In a cool, dry and ventilated location
  • At temperatures not exceeding +35°C
  • Away from moisture and direct heat
  • With the self-adhesive liner intact
  • Protected from bending, crushing and impact damage

Important Performance Note

The Pyroplex Rigid Box Fire Only Intumescent Seal is one component within a complete fire-resisting doorset.

It does not independently create a 30- or 60-minute fire door.

Final performance depends on:

  • The tested door-leaf construction
  • The door frame
  • The specified seal size, number and position
  • The perimeter gaps
  • The ironmongery and intumescent protection
  • The threshold arrangement
  • The surrounding wall construction
  • The quality of installation and maintenance

Always install the seal in accordance with the current doorset evidence, Pyroplex technical guidance and project fire-door specification.

Delivery Options

Delivery Costs

Let us know where you are so we can calculate your delivery.

Visit our Delivery Help Centre page for the latest information about delivery.

A pallet service is required on larger items.

The standard pallet service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.

Our standard pallet service offers delivery to the kerbside. Couriers will not be able to move pallets or goods inside the property.

For parcel deliveries, we will use a courier service.

The standard parcel service time scale is an estimated 2-7 working days.

We have Next Day, Specific Day and Saturday options, which you can choose at the time of placing your order (UK mainland only).

Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.

You can collect your order from our store. At checkout select "Local Pickup". We will notify you when your order is ready for collection.

Some postcodes are classed as remote by our delivery partners. If your address falls within one of these areas, additional delivery charges may apply.

  • Highlands and Islands
  • Parts of Scotland
  • Isle of Man
  • Northern Ireland
  • Remote rural postcodes

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

If you are unsure whether you live in a remote area or not, please contact our customer services team at [email protected]

Delivery & Returns FAQs

If you are not home when delivery is attempted, the courier will usually leave a card or contact you with the next steps.

Depending on the courier and service used, they may attempt re-delivery, leave the parcel in a safe place, or take it back to the depot.

For pallet deliveries, someone normally needs to be available to accept the goods, as these are delivered kerbside and cannot usually be left unattended.

If you need to make a change to your order, please contact us as soon as possible after placing it.

We can usually make changes before the order has been processed or dispatched, but once it has entered production, packing, or shipping, changes may no longer be possible.

Our team will let you know what can be amended and whether any additional charges apply.

If an item is currently out of stock, please contact us to check availability.

Some products can still be ordered on a lead time basis, while others may be temporarily unavailable from the supplier.

We will advise you on the expected timescale and whether a suitable alternative is available.

In some cases, parcel deliveries may be left with a neighbour if you have given delivery instructions and the courier allows it.

Pallet deliveries are less flexible, as they usually require the goods to be accepted in person at the delivery address.

If you would like delivery left with a neighbour where possible, please let us know in advance and we will note this on the order.

Returns

For further information on our returns process, please check out our Returns Information Page.
Please note:
  • Delivery times are estimates and may vary depending on stock, courier availability, order size, and your postcode.
  • Pallet deliveries are usually kerbside only and require someone to be available to accept the goods.
  • Remote areas may incur additional delivery charges or longer delivery times.
  • Please check your order on arrival and report any damage or missing items as soon as possible.
  • Do not book installers or tradespeople until your goods have arrived and been checked. We are not liable for installer costs, delays, or consequential loss.
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